Jack and his team did a bathroom repair/refurb after substantial water damage from a leak. From the start to finish his communication was excellent, checking in with every detail and decision before moving forward. He went above and beyond with the on-site hours and got the job done, with a brilliant finish, in under the estimated time. Will be using Jack and his team again.

Swift & efficient service. Called with flooded bathroom problem in morning, sent images, quote sent via email for approval, job done by lunchtime , also identified another potential issue which was also dealt with later that day. Again, quote sent in advance for approval. Straight talking and reliable.

Excellent service from first communication through to my kitchen taps being dealt with.Jack arrived on time, excellent communication skills and explained everything to me with photos. Hoping to have major works carried out to my house and will definitely be using R G Austin very impressed.

I've used Jack and R.G Austin a couple of times now - most recently to replace a couple of shower valves. Jack is incredibly helpful and provides honest advice about the best and most cost-effective way to fix issues which I always really appreciate. His communication skills are second to none and always does a thorough and fantastic job. I wouldn't even consider using another plumber in south-East London! 100% recommend.

Jack was so helpful, honest and professional and did a fantastic job fitting my sink. I completely trusted him – hands down the best trades company I have ever used and will be my go to for everything from now on! I'm so glad to have found Jack and his family business. Highly recommended.