Had our Viessmann boiler serviced by Phil this afternoon. Friendly guy and took the time to explain everything to me, even after having a nightmare of a job in the morning which over-ran (completely understandable, these things happen and he did apologise). Will certainly use Thompsons in future! Service record and invoice are sent electronically after the job is completed.

Original service by the company was poor. The guy who came to serve us didn't seem like he knew what he was doing at all. Installed our boiler awfully and decided to duct tape it to the wall because the glue/moulding wasn't holding it. He also propped it up with a PVC pole. I complained to the company and left a 1* review. This was picked up the next day by the manager, who came out with the same guy to ensure he fixed his mistakes. The worker and the manager came and refitted the entire boiler and our cupboards back into place all in one sitting. Manager was an incredibly nice, apologetic, and thorough guy. Very happy he came out to sort things out as I was feeling very anxious about the state it was left in previously. Thanks! Now we have hot water again AND our kitchen put back together.

Brilliant company very happy with the work, very efficient and very reasonably priced. Highly recommend

A brilliant service, will definitely use them again, the service engineer was very helpful, very knowlageable, and help put my mind at ease, I would recommend this company to anyone.

Had some issues with my boiler. The repair was done efficiently and was given all details. Thanks