Our boiler suddenly stopped working due to a blockage in the condensate pipe. Aquaheat got us an engineer to see to it within a few hours and it was fixed, but the engineer told us it would be a recurring issue as the pipe was laid too flat for it to drain properly. Aquaheat then sent us a quote for further repairs which we accepted, and they sent Rajko to install new piping and service the boiler. He did a great job - very tidy work without any issues, and showed me pictures he had taken of the new pipework in the loft and on the outside wall. Now, hopefully we can rest easily without waking up to a cold house!

Whole experience really positive. Phone response was clear and quick, gave options and spoke through process, prices. Sam was our plumber and was very pleasant, worked neatly and quickly, explained everything well and completed the job within the time frame, so no extra expense. Not super cheap, but I think fairly priced for a fast response and a very positive experience.

I appreciate the excellent work. Rajko(plumber) Replaced an old worn down part from a sink were the pipes kept leaking and sink got completely blocked, now it’s unblocked and working perfectly. He also provided us with some useful information/advice on how to maintain the sink with the new part. The plumber came out relatively quickly (same day) The sink is working perfectly now, So as a whole I’m very pleased with quality of service. 🚰👨‍🔧😀

So impressed with the service from Aqua Heat, and couldn’t recommend them more highly! We’ve used them several times over the past few years, in our previous house (a new build with new-ish boiler) and our current house (Edwardian house with an ancient boiler!), and there’s hasn’t been anything they’ve not been able to help us with. We wouldn’t trust anyone else. Today, a brilliant engineer called Jamie was with us to replace our boiler and carry out a ‘power flush’ of our heating system. He was so professional and the quality of the finish of his work was excellent. The old boiler was boxed in with a tight fitting cupboard and he was able to dismantle this and then refit it after the install was done (see pics), which I couldn’t believe! I was fully expecting to need to have to get a joiner out to build us a new cupboard. Thank you Jamie! Furthermore, the admin team in the office are always super helpful, and I’m grateful for them fitting us in at short notice. All in all, excellent service from start to finish 😊

Bought my own toilet and quote to fit it £219. Thought it was worth paying for a reputable company. No complications with the fitting but was charged £46 for parts I could have purchased from B&Q for £10.. £265 to fit a toilet felt like allot and a faff getting an invoice right. The guy who fitted it was really nice but left loads of mould from my old toilet on my hallway carpet.