I was able to get an appointment at short notice. The vet didn't sugar-coat anything and told me exactly how concerned she was. She explained everything clearly, I ended up needing to leave my cat at the Epping branch for more tests and a transfusion over the next few days. They kept me fully informed on her status throughout all those days and answered all my questions. Really great communication meant that I wasn't left constantly worrying

Yes I have read many one star review here today. I believe that was the past. Understand the clinic got refurbished recently and reopened in May 2024. Today I walked in to a nice and clean clinic for my 1st time. Being a new client, my cat gets a free health check which was brilliant! My cat visited to get microchipped as required by law now. The front desk staff is friendly. The vet is very patience and gentle with my cat. I gave a 5 star for this. Highly recommended 👌 Thank you for everything. There is free parking for shoppers around the area just so anyone needs to know.

Felicia is a very polite, professional and informative vet. Always a pleasure visiting this surgery for my pet's annual immunisation. Reception staff is very pleasant and effective as well.

Lovely little surgery! We recently moved to this practice and couldn’t be happier. The reception staff were lovely and soo friendly. The vet made our 4 month pup so comfortable and made the whole process an enjoyable experience for her. Couldn’t recommend more 🩷

I cannot fault the superstars that work at this practice. They gave our Chihuahua Loki the highest level of care. Our vet in particular was so gentle and always supportive, arming us with all the information for us to make informed decisions when Loki lost his sight suddenly 7 months ago. You can learn through education but a kind heart and gentle bedside manner cannot be taught - we appreciated her kindness so much. Sadly we had to say cheerio to Loki yesterday and I cannot thank all the staff enough for making what was the hardest day for us so peaceful and perfect for our boy. We miss him terribly but take solace at the fact he had the best care from you all. Thank you for everything x