The lady that served me is lovely I didn't get her name. I've been to the one in beckon had a different key cut it was NOT cut properly so I couldn't use it waste of money and time going to beckon. Because I never kept my Receipt they couldn't do anything. Always will now go To the one in Dagenham Heathway.

ALI was very kind and patient. He took his time to explain the lifetime guarantee offer and saved me money

I visited the store recently to have some links taken out of my brand new designer watch strap. I had never worn this watch before and was a little worried it might get damaged. The lady who served me was very polite and professional. She spoke as if we had been friends for years, putting my worries about my new watch to rest. She is a credit to the company. I highly recommended using this shop.

Ali is really customer oriented with a good, friendly service. Efficient in the heel repair I did and went out of his way to help me even as he was closing!

Don't get me wrong the male staff member who served me a while back was absolutely lovely BUT the female staff member(sorry didn't catch her name) Just wow! Twice I've been in to see her and BOTH times was just amazing service.. she could of sold me a used toilet with how kind, funny and polite she is. You don't find many staff in shops like her anymore. Makes you feel like you've know her years, soon as you walk in you can feel the friendlyness. The amount of times I hear about another shop being a little cheaper BUT I'd rather pay that bit extra just for the amazing customer service she has it honestly makes the rest of the day better and makes you feel less miserable paying out for a service/item. She is definitely a member of staff yous need to keep hold of! Her smile is contagious to so if you need a key, fob, shoe or watch repaired and everything else they do i highly recommend popping in to see her. She's quick, efficient and you'll smile the entire time while your waiting.