Staff are caring and attentive. They offer clear and detailed advice explaining the reasons and exploring all options. We have experienced the full range - from first check up to 17 years later, end of life. They were with us the whole way through this journey, compassionate and understanding, even taking cost planning into consideration.

Although Medivet Southfields were not our registered vet, I brought my dog in hoping for an urgent consult as she was suddenly clearly in a lot of pain and our own vet did not have an appointment for several hours. We were registered and seen to incredibly quickly by very caring and understanding staff. They found the cause of the pain and resolved our issue. I couldn’t be more grateful for what they did for us today and will opt to choose them in the future as our regular vet.

The staff are always helpful and kind when it is needed. We trust the team and always receive excellent care for our cat.

They are very caring and kind to my cat and supportive to me. They have provided an excellent service and I have confidence in their advice.

We have been with MediVet Southfields since March 2012 and to say they are exceptional is an understatement. The care and time they have taken to look after our two Polish Lowland Sheepdogs is wonderful. Sadly we had to say goodbye to our youngest two days before her 10th birthday in June 2024. Rui and Andrea are beyond special with their compassion and thoughtfulness and we cannot thank them enough for everything they have done, both for Zosia who adored them and for us at a really sad time. The care and kindness they have given to us and still do as we navigate things in a much quieter house with just our older and now blind dog who also loves Rui and Andrea and pulls us into the vets when we walk past (somehow she always knows exactly where we are so she can have a fuss from the team) is amazing. The fact that there is a whole network of practices and vet hospitals within the group has been really helpful over the years with our dogs when we have needed a vet when not in our local area. The specialist expertise too within the company (orthopaedics, cancer etc) is second to none. Our dogs have regularly travelled extensively throughout Europe all their lives and no vets (which we have to see for the passport to be stamped - luckily we have a EU pet passports so are not stuck with having to use the extremely expensive, administratively bureaucratic, short time-limited thing the UK now has after Brexit) have gone anywhere near the mark that Rui and his team at MediVet Southfields have.