My elderly neighbour had a break in. She kept the only existing key to the back door lock in a jar which had been taken. An unbelievably helpful and understanding chap in the Holloway branch called Michael, I believe, went the extra mile to turn the lock, cut 2 x keys, AND polish the brass lock in the process . This was all completed within a couple hours so that it could be re-installed within a couple of hours so that my neighbour would feel safe again. Truly fabulous service. Thank you so much.

Everyone was very helpful at the store. Went in with a broken lock and wasn’t sure if it could be fixed, rather than just selling me a new lock they worked out the issue, had the replacement part in stock and fixed the lock in 15 minutes for a fraction of the cost. Amazing team and I’ll definitely go back if I need anything in the future! Thank you

Been buying my locks from here for many years - amazing selection and helpful expert staff. Took in my broken front door lock today - was completely jammed up. Michael fixed it in about 20 mins. Amazing service - thank you!!!

Jack Doolan was my super star of the day. He was polite, patient, and very professional. His customer service was remarkably high quality. Bravo J. Doolan