My elderly neighbour had a break in. She kept the only existing key to the back door lock in a jar which had been taken. An unbelievably helpful and understanding chap in the Holloway branch called Michael, I believe, went the extra mile to turn the lock, cut 2 x keys, AND polish the brass lock in the process . This was all completed within a couple hours so that it could be re-installed within a couple of hours so that my neighbour would feel safe again. Truly fabulous service. Thank you so much.

One of the very best locksmiths in London. Excellent service, good communication, professional and fair priced. We have used a number of different companies over the years, and Franchi is head and shoulders the best. They have a good reputation, well deserved. Highly recommended.

Everyone was very helpful at the store. Went in with a broken lock and wasn’t sure if it could be fixed, rather than just selling me a new lock they worked out the issue, had the replacement part in stock and fixed the lock in 15 minutes for a fraction of the cost. Amazing team and I’ll definitely go back if I need anything in the future! Thank you

Been buying my locks from here for many years - amazing selection and helpful expert staff. Took in my broken front door lock today - was completely jammed up. Michael fixed it in about 20 mins. Amazing service - thank you!!!

I came into Franchi's last week to enquire about door knobs and a knocker for my new property. I was served by a handsome gentleman named Jack, his professionalism & customer service was top tier. Will be recommending & certainly returning!