The check in was quick and easy. The food was very nice, and they actually cooked my steak properly. Big respect to Ashley who not only put up with me and my colleague being idiots, but also kept a smile on her face and stayed very professional. Same for the other waiting staff. They were great. Prompt. And professional. A good night out. Decent location. Gala bingo next door if anybody wants to steal someone's granny for the night.

Had a lovely stay here for 1 night as a family of 3 visiting Rochester. Helpful and friendly ladies on reception. I requested a room ahead of arrival on the ground floor near reception due to mobility issues and they had no record of it but quickly found us a ground floor room, although it was right down the end of the corridor. Nice and quiet though! Apparently best to phone with requests not email. Great shower and comfy beds and we liked that you could help yourself to extra milk, tea etc.in reception. Location was great right near bowling, McDonald's where we got breakfast from and other restaurants and cinema. Lovely being right by the river too, there's a path alongside it a minute's walk from the hotel. Great value for money. Air con worked fine in our room, plenty of parking.

Some issues with online booking. Sam the Duty Manager very kindly stepped in and rectified the situation. It’s fantastic that excellent customer service still exists, she solved the situation with a smile and confidence. Can’t commend her enough!

Stayed one night, reception staff was very attentive and given the ground floor room which was really nice, booked us for the restaurant. We ate at the restaurant and we were served by a lovely lady Sara who took her time to explain the meal deal and also was a super star in finding a specific book that my son had seen. Amazing service all round, the room was clean and ready and decaf option was available.

Great hotel in a lovely location. Premier inn are great and this room served an overnight purpose. The breakfast let it down but they do tend to be hit and miss. Food stood for too long and dried out, very limited choices.