Having used this store on previous occasions , it would have been unfair to have left a lower score feedback. However based on the person who answered the phone on Friday morning (Nov 1st) a 1☆ feedback would have been appropriate . On reflection the bad phone line didn't help the situation. I have since recieved a phone call with a sincere professional apology from Kyle. I now regret voting with my feet by taking my business elsewhere on this occasion. I am therefore prepared to give Oxsted electrical another try in the future.

Outstanding knowledge and customer service from Kyle. Excellent new and competitively priced fridge freezer and new gas hob. Delivery and fitting team excellent as well with timely and courteous service. Highly recommended.

Top quality service only too often overlooked these days. Went in as I lost the bolts to a TV mounting kit I bought elsewhere and the owner had some spare and let me have them for free, a really nice guy, thank you. I've been a customer before and each time I've come away with what I've needed.

As a Managing agent based in S E London we need reliable companies that provide goods and services. Oxted Electrical exemplify this. At a delivery yesterday they called us to say that the isolation valve in the flat was faulty. This may have led to an aborted delivery and disappointed tenant. No problem however for Oxted Electrical. They called to say that for a modest additional charge they had replaced the faulty valve for a new one and the new machine was safely delivered. This kind of service is invaluable. Thanks Oxted Electrical!

Amazing service from Kyle, answered the phone instantly when I called. We were let down by another supplier (literally waiting months for the microwave we wanted for our fitted kitchen). Kyle called me back when he said he would, having found what we needed at another branch. He even organised for prompt delivery, installation and recycling of our old appliance. Legend - thank you!