We used Vets Now in Tunbridge Wells on a Sunday. From start to finish it was a smooth experience which is so important when you have a poorly pooch who needs help. We were provided with all the info we needed to find the place and letting them know we were coming was easy too. Once we arrived we were quickly seen and the Vet took the time to understand the background and gave us detailed advice on options. The vet was also very open about costs and when giving advice was able to tell us about risks and benefits of options and also the costs so we could make an informed decision. The vet had sent a report to our regular vet on the Sunday so when I went to see our normal cat Monday morning they had all the info to hand. The process for doing an insurance claim was clearly set out too. As with all emergency out of hour vet services the costs are a lot more than standard vet costs but I didn’t find the costs here more than other out of our vet services. It was the first time I’ve used them, and now I’ll be very comfortable taking our dog there if we needed out of ours care again. Thank you for taking care of our dog and for all the advice.

Really pleased! Our rabbit, James, was unwell and our normal vet was not available. I was able to get him seen within 30min. The veterinarian was very good with James, gave me clear after care instructions. I found the cost a little high but James is fine and it was well worth it. I would definitely recommend them if you need an emergency vet.

My cat needed emergency care on a busy bank holiday weekend. She spent 36 hours in the care of Vets Now and all of the staff I met or spoke to were wonderful. They held the animals care at the top of their priority, staying on way past their shift end time. Although the bill was eye watering I can’t fault the service. Thank you to all the staff especially vet Bella H.