Richard responded really quickly. He came exactly when he said he would and gave a very competitive quote, then fitted a new lock immediately. He was friendly and professional and offered advice about another lock. I would not hesitate to use him again.

We moved into our flat and Richard changed our front door lock and replaced our back door lock a few weeks later. As two young women, Richard made us feel extremely comfortable, advised us on the best and most affordable options and was extremely efficient. We have recommended this business to family and will continue to do so. Thank you Richard!

Highly recommended, Richard answered my initial email quickly and then arrived on-site exactly on time. The job was finished quickly and professionally.

Excellent service from Richard this evening. I had locked myself out of my flat. After calling 3 other locksmiths - 2 too busy and 1 that canceled the job after he couldn't find parking - I was really losing hope. Richard was kind and professional on the phone, gave me a quote and explained it. He said he would be 20 minutes. He was spot on and arrived 20 minutes later. Then he got me back in my flat within minutes! I would certainly use IMA again and will recommend them highly to anyone. Thank you Richard!

Gave Richard a call in the morning and he arrived promptly at the agreed time same day. . Explained the problem, changed the whole lock and finished the job within the hour. Very efficient, very tidy workman. Courteous and on time. Excellent. Recommended and would use again.