The Bar We were looked after by Kenny!!!! He is extremely friendly and has a great approach with customers, his character and positive personality makes the whole experience incredible, I feel he is manager material, not sure if he already is? My sister and I have had a lovely spa experience, we have an annual trip here, which has been lovely this time. Our room was a bit too hot, we were unable to turn the radiator down, however it was still a lovely stay 😀

Myself and partner stayed for only one night, last night and the hotel itself was wonderful. Staff so accommodating, rooms & bathrooms clean. Beautifully decorated for Christmas. Smokers courtyard! So we didn’t have to stand out front in the cold (heaters, seats and umbrellas) Rooms were clean, bedding was luxurious, shower pressure was pretty good too. Provided was a hair dryer, iron and ironing board. Kettle and cups, coffee and tea. Bridgewood use ‘Soak’ in their bathrooms (body & hand wash, lotion, shampoo & conditioner) and you can even buy them at the counter, discounted - massive shout out to *Hayley* who checked us out and went above and beyond for the conditioner my partner loved! I wish we could have got all the peoples names who were brilliant and polite. Board games in the reception (for all ages), pet friendly, tucked out the way, nice and cosy/quiet & close to the M2.

After a day's driving round London, this hotel is an oasis. My only complaint was we were next to the entrance and so got woken all the time. Menu interesting, beds comfy, pool packed by 10am. Staff nice. Both businesses people and people dressed for dinner staying. Far enough from the road but some planes.