Dean has been our go-to plumber for the last eight years. He has done a variety of plumbing work for us over the years and I recently called him about a leakage in one of the pipes where the hot water cylinder is and also a leakage from one of our radiators. He responded promptly and came over to have a look and identified the cause of the problem and fixed it very efficiently as usual. His customer service is excellent; he is very courteous, understanding and helpful. Competent, knowledgeable, clean and tidy. Very professional. Dean is an honest and reliable guy and I have always found his quotes to be very competitive. Finding a tradesman you can trust and build a relationship with when it comes to repair and maintenance work is a big plus and Dean is one of those people. We would thoroughly recommend him and will call him again when we need any plumbing work undertaken. Review Update on 25/1/2025 I can’t recommend Dean highly enough! He’s been my trusted plumbing expert for years, and every experience has been outstanding. Yesterday, he replaced a faulty pressure relief valve that connects to the hot water cylinder in our home, and once again, I was blown away by his expertise and professionalism. What truly sets him apart is his reliability and the care he puts into his work. He shows up on time, explains everything clearly, and ensures the job is done to the highest standard. On top of that, he’s respectful, tidy, and genuinely cares about providing excellent customer service. If you’re tired of dealing with unreliable plumbers or shoddy work, give Dean a call. You won’t be disappointed — he’s the kind of professional everyone hopes to find!

An overview of my personal experience of the respective company: Mr Dean Pugh has proved himself to be a consummate professional, having undertaken tasks of a range of sizes. I had originally located ‘DRP Plumbing and Heating’ via another well-known review site and although based in Ashford his target area did indeed cover Kent as a whole. The primary task was the selection and installation of an energy efficient boiler (with as long a manufacturer’s warranty as possible) by a 'Gas Safe' registered engineer of long-standing. Given just how positive the pre-existing reviews were, I included his in a round of quotations. Dean readily inspired the essential level of confidence and the task was duly assigned. His attention to detail proved to be second to none and the boiler has indeed been a very sound investment in the years since. It was also pleasing to note the importance placed by Dean on leaving the installation area in a very tidy condition (which cannot, unfortunately, always be assumed these days). A couple of years later I found that my bathroom cistern had developed a really annoying slow leak; without hesitation I again called upon DRP’s services and the issue was rectified very promptly.

Very quick response and fitted a new hot water cylinder within 24 hrs. Great service.

Definitely recommend this company great service and advice in installing my gas hob Thank you

I've been a happy customer of DRP for more than ten years, Dean did the 9th consecutive annual boiler service before Christmas which was again undoubtedly amazing. Through my observation, DRP withheld a high standard of service from beginning, I got prompt response, quality service and the work area was kept clean every time. Over the years, DRP helped my family with various plumbing issues and boiler service, and consistently provided high standard professional work and honest advice, DRP is a true asset in our community. I strongly recommend DRP! Well done!