I admit I did have an issue but I don't feel it's fair to disclose it on the internet as although it took a second staff member to sort it out the following morning I can't fault the care, attention and the overall outcome of the issue. I wish I was staying here for a nicer reason than I am (very poorly dog in specialist vets) but I will be sure to come back when my dog is better and let him enjoy the experience too. As a wheelchair user and someone who is chronically ill it's very hard to stay away from home but having somewhere where both I can have independence in my wheelchair/mobility and also enjoy it with my therapy dog is amazing so I'll definitely be back, the next time it'll be with my dog too. So many businesses whether they are online retailers, restaurants, hotels etc are struggling with low staffing levels and rising costs of things and yes things do go wrong sometimes but it's all about how the customer is listened to and then looked after and I strongly believe my issue was dealt with very very fairly so to me I don't feel it's right to dwell on the negative. I've not had good pain days or health whilst staying here so haven't been able to experience breakfast- totally my fault as each evening I plan on making it to breakfast so I don't fill in my room service breakfast menu and both mornings I've not made it down to breakfast, but I can say the bar menu food is lovely- ordered as room service due to pain but I don't see how breakfast would be anything but lovely if the meals I've had so far for dinner have been lovely.

I have just left the Barnett Hill hotel, I'm currently still in the car park and I just had to leave a review right away. We came today to have a champagne afternoon tea to celebrate my birthday. The food was lovely the deserts were festive, creative and delicious but the show stopper to the whole experience was without a doubt the staff! Every single staff member we spoke to was happy, polite, fun and couldn't do enough to help in any way. Afternoon tea at the Barnett Hill is an absolute delight, we will definitely be back and recommending.

Fantastic building that has been modernised in the interior. The buildings are charming, yet also warm and comfortable inside. The grounds are picturesque and the surrounding area is brilliant for walking around to absorb country life. The proximity to great towns and country pubs of the areas is also covenant and allows guests to immerse themselves in Guildford region life. However the highlight was the staff who did their utmost to make our stay enjoyable and hassle free. Truly commendable and I would definitely recommend Barnett Hill to people visiting the region who want to be immersed in the local region.

We had a lovely stay. The staff are very friendly and helpful and the room was clean and modern. The grounds of the hotel are beautiful, highly recommended a walk around on a nice day. We didn’t dine in the restaurant due to a prior engagement, we did however enjoy the bar and afternoon tea which is a lovely experience.

I recently enjoyed afternoon tea here with a friend, and it was an incredible experience! I had the gluten and dairy-free setup, and it was honestly the most delicious I’ve ever had. Every item was thoughtfully prepared, beautifully presented, and full of flavor. The attention to detail and quality of the ingredients really stood out. The atmosphere was cozy and welcoming, and the staff were attentive and friendly, making it a truly memorable visit. Highly recommend for anyone looking for a wonderful, allergy-friendly afternoon tea experience!