Helen is very patient with the patients and the owners!! and everyone treats your pet like their own.All so friendly and kind . As I have a very sensitive stressy dog I was allowed to take her straight in and stay with her till she fell asleep after her pre op jab. It's independent not part of a chain so think it makes a difference .

Really lovely staff who provide detailed and useful knowledge from a kind and caring place. I’ve had pets which have required long term and frequent medication and they made sure that I got it in the most cost effective way possible. I’m very glad to be able to access their surgery quickly with the access to emergency appointments which have helped my pets speedily when they’ve needed it. I am very happy to support a small veterinary practice which remembers my cat’s names! I have called up countless times just to ask advice and they’ve never shunned me and have always gone and asked the vet if they needed more information to respond.

A lovely practise with very caring staff. All the vets are great and all the nurses are great. Particular shout out to Jocelyn who is such a kind and caring voice to hear on the phone when you're going through a bit of a stressful time with a sick pet. She just genuinely cares and is a good egg.

I can only thank Helen and the team for their incredible services and that I still have Brodie with me but even better he has a new lease of life and is back to being his good old pain in the backside :) He was having trouble breathing and from my own experience I thought it could be kennel cough but as it worsened it was clear it was something more sinister! The HL team were so good, they referred me this amazing cardio vet in Milford that works with them and we took him there. He was given the canine version of the last rites and I kissed him goodbye as I left - I never thought I'd see him again! Sheena the Cardio vet called me at about 4pm (I was expecting the worst) but she said he's responding well to the treatment and would be best at home - well 24hours later I have this nutter of a setter back and since then we have gone from strength to strength - he is loving life which is all I ask for my pets. I have been going to HL with my Gordon Setters and Maine Coons for more years that I care to mention and I am always treated with respect, they know I know dogs and most of all know my dogs - I am never told to keep him quiet which is a foreign language to a setter owner!!! So, thanks again Helen and all your lovely team - he is currently laying my my feet snoring!!!! Oh, and why a four and not five stars - the parking can be a bit annoying but this not the fault of the team but a problem with Guildford itself! Louise Glaysher and the Billingham Gordon Setters 10/09/19 - an update. I took Brodie to Sheena (cardio vet) for the three month check up. She was amazed, he is still so full of life and now no heart murmur. I know this is no cure and we need to manage this (as with human heart disease) but he now has such a great quality of life and lives life to the full which is all I ask for - again thank you Helen and team and of course Sheena

I brought my cat here today and Dr Stephens identified acute kidney failure and acted straight away. I really respect the fact she didn’t flinch and she came up with a plan for my cat. Some vets may have been overwhelmed by the situation of a new patient coming in with missing history but not this vet. She is a fantastic vet and her team are extraordinary in dealing with a really upsetting and life threatening issue. I dread to imagine what could have happened during the weekend to her if I had not taken her to Hunters Lodge.