Thank you for saving my hopeless front tooth! I was referred to Dr Jennifer Lai by my dentist, who told me the only other option was extraction. I did not want to lose a front tooth and I am so grateful I got to be treated by Dr Lai. She is very thorough, kind and an expert in her field. From explaining everything to me during the consultation, to having a surgical endodontic procedure without even feeling the injection, I cannot recommend her care enough to anyone seeking to save their natural teeth from extraction. My tooth had been root treated many years ago and had an apicectomy done too (the tip of the root was resected in a desperate try to save it in my youth). A few months after having changed the crown on it last year, the tooth started to feel sore and a bubble on the gum appeared again, which only became bigger after antibiotics. My xray showed a big hole in the bone around the tooth. Dr Lai used the latest technology to help my body heal and fill the gap in the bone by using my own blood plasma. My tooth has now healed and feels great, I even saw the bone healed on the latest xray. Thank you so much for your kindness and amazing skills!

I would like to thank Jenny Lai and the team for their wonderful treatment of a root canal for a nervous patient, complicated by cancer treatment/medication issues. I’m posting this review in the hope that it may be useful to others needing a root canal who are taking medication or undergoing treatment which may affect their healing. In 2020 I started chemotherapy followed by 3 years of bisphosphonate (ZOMETA) infusions, which carry the risk of osteonecrosis of the jaw. The following March I also started a clinical trial with a drug which slightly affects the immune system but also slows healing. I then cracked a premolar on some cereal in October 2021 and my dentist, unable to crown the tooth, opted for an onlay. Unfortunately this didn’t heal well and left me with a high degree of sensitivity and intermittent tooth ache. After medical confirmation that a root canal could be attempted my dentist referred me to specialists at Ashley House. The experience at Ashley House was thoroughly professional and Jenny Lai was reassuring and gained my confidence from the start. After listening to my concerns she explained the procedure and, being a nervous patient, she suggested a mild oral sedative from my GP to be taken the evening before and about an hour before the procedure. This combined with headphones and music to drown out the noise proved a winning combination and I didn’t feel a thing. In the months that followed the tooth was still causing some uncomfortable sensations although these did gradually improve. At the 6 month review Jenny mentioned that it might be the tablets causing the issue as other patients on similar medications had also noticed problems so she advised to wait and see approach. In February 2024 I finally finished my clinical trial and, as Jenny suspected, the symptoms improved a lot. There is still a slight sensitivity to pressure in that tooth, which I’m not sure will fade, but the tooth no longer bothers me. At every point throughout the treatment and subsequent reviews her kindness, understanding and explanations gave me every confidence that I had chosen the right person for my treatment and would highly recommend her to anyone in the same position.

A very positive experience. I was greeted by the receptionist and shown to the Waiting Room and the visitor toilet was pointed out to me. When I met the Dentist I was booked to see, I was greeted in a friendly and professional way. This instantly put me at ease. I was shown to the treatment room. The x-ray taken by my dentist was on the computer screen. I had printed a copy of the form I had completed online. This was used as an 'introduction tool' explaining general points about my health and allergies. My teeth were then thoroughly examined. After we talked about the proposed procedure. I was impressed as all possible eventualities were discussed. I left Ashley House Surgery with both appointments required written in my diary and I felt confident that the procedure would be carried out in a professional way.

I was referred to Jenny Lai at Ashley House by my dentist for root canal treatment. I hadn’t had this treatment before and felt very apprehensive. I needn’t have been. From the outset Jenny made me feel at ease. She is very calm and has a soothing voice. She talked me through what was going to happen and why, giving clear explanations. As preparation for treatment began she ensured that I was comfortable and again explained what she was doing. Numbing gel was applied before the anaesthetic was administered. I didn’t experience any pain during the treatment. Afterwards Jenny showed me the X-ray and outlined what she had done. I really hope I don’t need root canal treatment in the future but if I do I wouldn’t hesitate in returning to Jenny at Ashley House. I felt I was in very safe and skilled hands.

Fantastic second opinion advice on course of action following a failed root canal conducted at another practice. Professional and succinct, highly recommended.