Car taken to Halfords at Camp Hill by AA due to issue with brakes. Brake issue thoroughly checked and issue identified, and then fixed. Staff friendly, helpful and took the time to detail the issue in a way I could understand. Booked back in for further repair work (separate issue). Thank you.

Went in for MOT - booked by phone and got appointment reasonably good time. Very friendly staff - guided through process, estimated time to complete the work was accurate and prompt collection provided.

Friendly efficient staff. Very helpful and explaining what needs doing on the car and could answer any questions.

My initial journey started with the purchase of a car battery at the Oldbury store, which started the experience with exceptional customer service and the introduction to the Motoring club. I had the next meeting with Halfords for my MOT, which is part of said club. The Stourbridge garage was exceptionally professional from the start, with the manager Ben being an absolute credit to the business. For everything that was done by the staff at Stourbridge garage, there is sadly a downside, which lets the whole operation down through no fault of the staff at the garage. The inability to complete an MOT on a diesel vehicles, due to the emissions tester being non operational, my appointment had to be rescheduled on two occasions, with it being completed on the third. As I say Ben, the centre manager, was polite and empathetic with his calls to rearrange the appointments, however, I would have appreciated it if the more senior management had taken a more proactive approach and ensured a more timely replacement for the equipment. As I am sure you are fully aware many motorists take the due diligence to book ahead of the expiry date for the MOT, however, the final completion for my vehicle was actually on the date the MOT lapsed. As I say the staff at the garage were exceptional, you need to ensure that you support that with the equipment to do so. Yours sincerely Matthew Snell.