I took my neighbour's cat in last night just as the vets were closing. I knew she looked very unwell and was very old. We didn't have an appointment, I just called in a panic and they said to come straight there. They were so so kind to us. They stayed open late and did all they could for her. They were so good at updating me and calling her owner on the phone. Then they waited for me to get my daughter from work to say goodbye. They gave us tissues and cried with us. They were so kind to Angel the cat and all her humans. They worked out what was wrong and kindly explained to us all, over and over again, that we couldn't have done anything else and it was time to make her comfortable and let her go. Their kindness and empathy of all the staff, the vets and the receptionists really helped us at a very sad time and ensured that Angel's final moments were calm and stable with people who cared for her and we are very grateful to them all

We cannot fault Hook Veterinary Surgery, all the staff are so helpful and friendly. We have pet plan and pet plan+ for our fur babies. Pet plan+ really does give you extra peace of mind knowing that you can go for a consultation and not have to pay anything for that. You also get a good discount on treatments and products with pet plan. We have had our first dog spayed and also teeth cleaned there, they give such amazing care. Our new rescue dog is booked in for teeth cleaning next week and then a spay in March, we know she will be really cared for. Highly recommended.

Excellent from start to finish! Lovely welcome at reception and very professional examination by vet. Many thanks

Lovely practice. Reception staff extremely friendly, smiley and welcoming. Clinicians knowledgeable and helpful.