I have extremely happy with the service I received from this vets. It was my first visit having moved from Norfolk. Everything was explained to me regarding my dogs surgery and I wasn't pressured about making a decision as it was a big vet bill. I have found absolutely no problem with the receptionists.. everyone has been pleasant to me. I will be using this vets again. Thank you for caring for my dog.

Went in today for my cat's check-up, and we met Hazel. Another really lovely vet, lovely to chat with; we went through my cat's history, change of lifestyle etc, and everything went great. Huge thanks to both Hazel and all of the reception staff for seeing us! From Pan and Charlie ----------------- Original post: I can't praise this vets surgery enough!! Had my cat's initial assessment/health-check today plus medication for fleas and worms. All of the staff that I met are really lovely and understanding (unfortunately my boy had an accident on the way there; they gave me things to help clean him up AND his carry case/bag). Shout out to Emma on reception who helped me find their surgery after I found out that the one I drove to initially had closed down completely, and helped make sure someone was on hand for when I arrived, and another shout out to Juliana, my boy's new vet. Extremely patient, understanding, and empathic. She really helped calm me down as well after all of the stress of the journey, and was both very thorough AND loving to my boy! The Pets Club is also an incredible scheme, and I'm so glad I joined. I have total peace of mind for any further visits that might be required in the future. Thank you, Willett House Staines, so, so much!!

Unfortunately we had to put our lovely black labrador down. However, the service, sympathy and empathy shown by this practice was second to none. They tried their very best for our boy but was not meant to be. However I would highly recommend them as professional.