Amazing staff and service for our very sick dog on a Sunday evening. Can’t thank them enough.

Just before Christmas, we went on a walk by the Thames with our very curious young Labradoodle who we thought had 'only' ingested part of human feces he happened upon in underbrush, which is bad enough. Around 1 AM, he looked intoxicated, was confused, and could not stand up properly. Pretty scary to see. It crossed my mind he'd ended up with drugs in his system, but how does one know which one and how serious it is for sure? I am so thankful that NSVS also provide advice on the phone when it is unclear whether urgent care is needed (it wasn't in the end, thankfully). To be able to discuss a borderline situation in the middle of the night with a knowledgeable and empathetic veterinarian was so helpful and appreciated. We have used NSVS in the past for a cat and they have never let us down when it counts most. Many thanks to the lady who listened to me for ten minutes that night and provided excellent advice. Our Labradoodle soon made a full recovery.

Have had to use their Emergency Veterinary services twice with our house rabbits and they have been excellent both times. They are caring, understanding and knowledgeable, which is hugely important when it comes to bunnies tummy issues! Zero hesitation in recommending them.

Not sure why these marvellous people have had some poor reviews. My cat Brambles was struck by a car (we think) just before christmas. Bleeding profusely from his head and chest but my own vet was closed. Called and was put through to Rene the vet. She advised triage and we brought Brambles in. Rushed him straight into an operating theatre and patched him up. He was in for a couple of days but survived. You should have seen the delight on my children's faces when he came home. It's good to know these guys are available 24/7 when your own vet is closed. Thankyou Rene and the team.