Edit 1: i have to been to this place few times after I gave this place 1 star. I have been taken care of very well and am now changing the review from 1 star to 5 stars. Please remain the same. Thank you. Worst experience with staff today. The lounge was empty with only our table and none else. When ordered fries, the gentleman asked me to order now whatever else I want to have as he might get busy with other customers which might come anytime or get busy with "making his own shisha". Anyhow, fries came after around 20 minutes. Then we asked for coal to be changed, which usually is changed within seconds to minutes at any shisha bar, but after chasing him in the kitchen thrice to change the same, he changed coals after around 20 minutes. When voiced that we are not liking the service, he said he was busy making his own shisha, why should we have fun only he should have too. 🤦🏼‍♂️

Shisha is brilliant as always! The owners have changed but are truely the best. Best shisha I have had. Every time the shisha is on point! And the staff are friendly and great customer service. Highly recommend. Great atmosphere and always a great place to chill by 1, 2 or a group. Has many areas of entertainment from music videos to footy matches to board & games. Lively on the weekend (Fridays & Saturdays) but truely a brilliant lounge to relax and enjoy the night. And food is pretty decent if I may so myself. Come to Roots for a great sesh, date nights or even a group event. Each flavour is awesome, smooth & refreshing. Truely the best shisha around, this place is vibe! Keep up the grand work Roots Team!

Regulary come here with the lads after work. We went looking around for a decent Shisha place for awhile and came across Roots. It's a fair journey for us to come here, however it is definitely worth the journey. Staff are extremely helpful and are always eager to make your stay as pleasant as it possibly can be. Music is good and the atmosphere is excellent as well. We will continue to come here as we have found the perfect Shisha place for us. Would 100% reccomend this place to anyone that may be curious about coming here.

Absolutely amazing staff, great chilled place. Excellent variety of shisha flavours 😍which shockingly lasted a long time, longer than any other shisha place I've been to in the U.K. WOULD DEFINITELY RECOMMEND IT!!

One of the best shisha place all the service good and atmosphere is best. Nice gesture of the surrounding areas and all entire place is very beautifull .✨️❤️