We had a fabulous service right from walking through the door to the reception. Everyone was so kind, patient, knowledgeable, understanding and caring. We had lots of questions and these were answered honestly and professionally. Our dachshund had to have surgery and was in over the weekend, we had daily phone calls giving us updates. This is a lovely place, clean, tidy and was a very calming atmosphere. I would certainly recommend to anyone who asks me about Willows.

Our own local vet referred our beautiful girl to Willows for further diagnostics and possible treatment plan for suspecting Mast cell tumour in the abdomen. We received a call within 24hrs of receipt of the referral from Willows to book in, initially the appointment was a little too far in the future, but we were assured that every effort would be made to bring the appointment forward, another call received later that day did in fact bring an appointment fwd. On the day of arrival the reception team were friendly and we had only a short wait to meet our designated specialist Mark Dunning, Mark was one of the most kind and compassionate people we've met, he was calm and patient with our dog, he spoke to her with respect and not over her, he was incredibly knowledgeable about the breed specifics and understood our concerns and feelings around the seriousness of the illness. He also, was very practical around what would or wouldn't be suitable for a dog of her age,and what would provide the best and kindest outcome for her. After the CT Mark called us straight away to let us know that our dog was fine and was recovering then discussed the findings. Sadly for her the findings were not good. Sadly we had let our beautiful girl go the day after her appointment at Willows, When Mark heard the news he showed great compassion to our situation, and although we know we did the best thing for her, Mark was able to reiterate our own thoughts and justification for our decision, this isn't something you always experience, especially when your seeing a new specialist with no previous working relationship with your pet. Because of Willows we have been able to take some comfort in an incredibly painful time that we possibly wouldn't have had,had we not agreed to be referred. I can't recommend this centre enough.

Can’t thank the staff at the Willows enough for looking after our dog (and us) following his recent urgent spinal surgery. Everyone we came into contact with has been kind and supportive during a very traumatic and emotional experience. We had frequent updates from his vet Michelle and met with Emma (physio) and Jo (neurology nurse) who went through everything with us. What an amazing place !!

Was referred to them from my local vets for an out of hours emergency. The receptionist was very helpful on the phone with estimating cost and arrangements. On arrival, they had a trolley ready to wheel in my large akita Storm.The nurse and the vet were very gentle with him and kind and understanding of the situation towards me. Storm was 16 years old and in a bad way, so unfortunately, this visit was for euthanasia.I was well informed about the process and assured he was in good hands.He passed piecfully, and I was given time alone before and after to say goodbye and was with him the whole time throughout. Received his ashes back for scattering in a beautiful tub along with paw prints and a lock of his fur.

Absolutely first class. Saw Will, who was outstanding. He is one of the nicest and most helpful vets we have come across - he was very knowledgeable, patient and caring, and we trusted him implicitly with our boy. Can’t fault any of the staff; the reception ladies were lovely, as was the veterinary nurse we saw. We were seen quickly, they kept us informed and were really kind despite being busy, and I believe they really tried to keep costs down for us too. 100% recommend this vets. They made a difficult day much easier. Thanks Willows!