Best Veterinary Clinics in Balsall heath, West midlands (2025)

Rating: 5 / 5

What can I say?? Our dear beautiful boy called Bandit was taken to 387 vet’s for emergency surgery while on the care of my daughter when we were in Jamaica. He had a foreign body in his intestines that cause significant damage and the surgery was long. He passed on the table at the final hour which was simply traumatic and distressing for all the staff at 387 vets. I want to thank Carlos, Jennifer, Hamish, all the nurses and all the reception staff for trying their best to save his life and the kindness and compassion going over and above to call me in Jamaica and my daughter at home to deliver the devastating news. They arranged for his cremation and gave me the time we needed for a debrief of what happened on my return. When I tell people of my experience and the loss of Bandit they comment on what a wonderful practice 387 vets must be. The care Bandit received was second to none and I am at peace with the way he was cared for and loved in his final hours. Cannot thank you enough for helping us through such a horrible time

Rating: 5 / 5

Fantastic service for all the paws in my house. Knowledgeable. Friendly. Reasonably priced. And always available within an hour of phone call. The WhatsApp service in invaluable and I’ve never heard of that before. But it’s healed a lot without an appointment. 5 stars because in grateful of all the services provided. And your kindness goes along way.

Rating: 5 / 5

I volunteer for a cat rescue that this vets has supported. They have an excellent standard of care and always make sure the animals receive first class treatment. The staff are very polite and helpful amd always help to relieve the stress of taking a sick animal to the vets.

Rating: 5 / 5

Our family (and others we've recommended) has been using this vets for nearly 20 years and we couldn't recommend them enough. Our experience with 387 vets has been overwhelmingly positive and any concerns or issues we've had have always been addressed promptly. They might appear more expensive than other vets in the area but their services match the price. They've approached all of our pets with genuine care and compassion (and this is true for everyone we've dealt with at the practice) and have answered any questions we've had about treatment (and we've asked quite a few!) with compassion and clarity. One of our cats went through chemotherapy here last year and they out our minds at ease throughout this stressful time. They even allowed one of our other cats to accompany him, to help with her behaviour after each of his chemotherapy visits. Our other cat recently stopped eating and they didn't hesitate to look into what the issue may be and provided us with options on how best to help her. The staff are lovely and I genuinely don't think you can find a better vet practice than this one. We appreciate everything you have done for and continue to do for us! Thank you.

Rating: 5 / 5

Can’t recommend this vets enough. I had an appointment tonight for my dog but unfortunately due to him being unwell had to cancel 45 minutes before hand and the staff were so lovely about it. Rescheduled there and then and managed to work with me to sort the time around my working hours. Nothing is ever too much for Pool House Vets. All of the vets and reception staff are lovely especially Amy! Always so helpful, kind, caring and understanding, nothing is ever too much for them! They’re so passionate about their job and it really shows :) In these very uncertain times they have the best procedure in place and I would happily leave my dog with anyone here and I know he will be safe and looked after. Well done guys and thank for everything!

Rating: 5 / 5

So happy I chose this vets for my two cats. I think they're handling the whole covid situation brilliantly. The girl on reception (Amy) is so lovely and chatty. I met the vet at the door who clearly explained the treatment my cat would need, the benefits and what I could expect in the future. I have total faith that they will care for my pets in the future. Thank you Pool House Vets! 🐾

Rating: 5 / 5

Very friendly welcoming practice and everything explained clearly as to what they have to offer. No problem with getting quick and convenient appointments when required. Been using this vets since I had ny kitten just over a year ago. I would definitely recommend them.

Rating: 5 / 5

This is by far the best vets we have used. Our previous vets don’t match up to the standard and care you get from mere green pool house vets practices. From the team on reception to the vets themselves are all professional and welcoming. We know Our 3 kittens are in good hands when they visit.

Rating: 5 / 5

Very friendly staff, Lilly was well looked after. Very happy with experience

Rating: 5 / 5

I recently taken my dog here and my gosh the service was amazing! The staff are so friendly and supportive. I felt very comfortable with how they looked after my fur baby! Really appreciate and would highly recommend this place to anyone!

Rating: 5 / 5

We cannot speak highly enough of all of the team at Birmingham Dogs Home Ver Clinic. From the warm, friendly and personal greeting at reception to the incredibly professional, supportive, sensitive and kind vets. They took great care of us and our beautiful dog Jake at a very difficult time. Helen & Rob

Rating: 5 / 5

Amazing staff. Adopted my very loving lurcher in December, and she had to have dental work. They kept both me and her calm. Aftercare brilliant. Answered all my questions. I had to change my appointment. Not an issue! Highly recommended.

Rating: 4 / 5

Always found this practice efficient and helpful for advice on the health care of our two cats. Had to attend again recently with minor concerns about one of our cats. We got a rapid appointment, apparently they have extended their opening hours. Got a thorough and expert assessment and reassurance. Very pleased

Rating: 5 / 5

Our cat Lucy had become very ill She has always been looked after by the lodge vets. They treated her for repeated tummy problems over the last couple of years but the time had come to put her to sleep.They couln't have been kinder to Lucy and us. She passed away very peacefully. Well done to the veterinary team.They are a credit to the practice. Highly recommended.

Rating: 5 / 5

Such a lovely veterinary practice, all staff are so friendly and caring.The vets are all amazing and always take the time to explain and answer any questions you may have regards your pet.

Rating: 5 / 5

Sent Lulu over rainbow bridge peacefully and with dignity. Thanks to the lovely staff.

Rating: 5 / 5

An excellent vets, professional, caring, supportive. We took our 2 kittens just now for vaccinations. Highly recommended for your pet.

Rating: 5 / 5

Professional, efficient, informative, quality and compassionate service provided for my cat, by Anghared Thomas and also Sue, who processed my Petplan claim on the same day. Thank you.

Rating: 5 / 5

My GSD treated with care and our visit was pleasant. Spacious reception area.

Rating: 5 / 5

Excellent Veterinary, definitely go there again. Vet was very thorough, very caring and professional

Rating: 5 / 5

Amazing people really are helped me save a dog that I feel in love with when found abandoned in this condition When RSPCA shut on weekends and no dog wardens on weekends avaliable in Birmingham its down to us take sure we help 🙏 😉 thank you so much Luke

Rating: 5 / 5

I had to say goodbye to my beloved cat Rosie. All of the staff were so compassionate the whole time. The procedure was explained at great length and they didn't seem rushed. I would like to thank them from the bottom of my heart. Such a wonderful veterinary practice

Rating: 5 / 5

Can't thank the vet and staff here enough they where outstanding with the care for my boy chase truly from the bottom of my heart u r all amazing

Rating: 5 / 5

This is a really lovely Vets. I can’t praise them enough. My pet was really old and their advice helped to make her last days much better❤️

Rating: 5 / 5

Have looked after out family dogs many times, always informative and sympathetic, thankyou all 👍🙏⚘️

Rating: 5 / 5

My partner has been using this practice for around seven years, & speaks very highly of it. I recently went to pickup a prescription for one of the cat's, the lady from reception was halfway across the carpark with it before I even got out of my car ..... Thank you brilliant service.

Rating: 5 / 5

I cannot express enough how caring and kind Sarah is my dog Blue actually wags tail when sees her. Before his operation i was very reassured by Sarah and her lovely staff.

Rating: 5 / 5

Surprised to read some negative reviews from here. I have 3 cats that I’ve been bringing here for the last 5 years and the only negative I can think of is the odd occasion I’ve been kept waiting 10 mins for an appointment (which is nothing). Staff here are always so excellent. I believe the vet we met with today is called Bart (sorry if I misheard!) and he was so lovely, professional and calming while explaining how to treat our cat’s illness. We’ve been here countless times and never had a bad experience. It’s a 20 minute drive from our house and we have tonnes of vets closer to home but we prefer our cats to be in safe hands after having poor experiences with others vets around us. Thank you to everyone who works here for all your help over the last 5 years, we wouldn’t choose anywhere else to take our boys!

Rating: 5 / 5

Just like to give a big thank you to all the staff who were working on the 30th March 2024. I had to book an appointment to have my boy put to sleep as he was very ill. I could hardly talk when I phoned, the receptionist was so patient with me and got me in as soon as possible. The lady that dealt with us, I didn't get her name, I was a bit oblivious to what was going on to be honest. She was so kind, helping in anyway, she even said she'd wait for my son and daughter as they wanted to be there. I've never lost a pet in this way before, so it was a new experience for me. I was just glad we had these guys to support us. Rip Lui 2014-2024

Rating: 5 / 5

I had come in for my kittens spay appointment, 2 months post surgery and she's doing amazing. Thank you! 😍

Rating: 5 / 5

When I had to have my cat Lucky put to sleep the staff were amazing. They showed us empathy and compassion and it was handled in a very dignified manner. It was the little touches like letting me holding her as she went and the fur clippings and paw and nose prints that added to the meaningfullness. They made a very traumatic time, easier than I'd of imagined. I have another cat, Roamie who is looked after by them and that won't be changing! Thank you, to you all !

Rating: 5 / 5

The vets and nurses at White Cross are wonderful and all the staff are super friendly and helpful. We ended up at White Cross after our cat got into an accident and they looked after him really well. We've stayed with them ever since. Their monthly plan is also very good and comprehensive. Good value for money.

Rating: 5 / 5

Peter, Becky, nurses and reception staff you are all angels. Thank you for getting Judy back on her feet again yesterday. I know that she is in very safe hands when she is with you. I appreciate everything you do and your honesty about her condition. Thank you from the bottom of my heart. Helena

Rating: 5 / 5

Amazing service from everybody! Took my little Diego in today and all of the nurses and vets were so welcoming, professional and kind at the same time. I felt really reassured as It was just so obvious that all staff really knew what they were doing. We had a really lovely nurse who really took her time explaining aftercare and took time in answering all my questions. We also really appreciated the get well soon card it was a lovely touch. Thank you for caring for my boy

Rating: 5 / 5

I would like to thank Beckie the Veterinary Care Assistant for being the amazing person that she is! I registered 2 kittens with White Cross Vets and have also joined up to the Wellness plan for them both. Beckie has been incredibly helpful throughout the process and this is a quick message to say that her hardwork should be shouted about! Thanks Beckie for everything that you have done in the last week we really appreciate it

Rating: 5 / 5

I was recommended this vets. I'm so glad I registered my cat with them. She is safe in their hands. I've had great advice and treatment when needed , And all staff helpful and friendly.

Rating: 5 / 5

My dogs have been cared for by Pipe Hayes vets since I moved here in 2013 I was recommended by someone in the Breed who lives in Derby but has heard how good the practice is! It has met with my expectations. Stephen Pegg has been wonderful.

Rating: 5 / 5

Always clean and friendly staff and look after my little girl and explain everything to you. Keep the fantastic work up. I would recommend anyone who loves their pets to use this vet 10 out of 10