Dear Jenny, I hope this letter finds you well. After I visited Lumbry Park today, I felt compelled to write and express my utmost appreciation for the outstanding service provided by your veterinary practice. The professionalism, compassion and expertise exhibited by Dr Javier Del Real was exceptional. He demonstrated a deep understanding of canine ophthalmology and took the time to explain diagnosis and treatment options thoroughly with absolutely no rushing. Javier showed genuine compassion, kindness and patience towards Scout, reassuring us during moments of concern and uncertainty. His diagnosis and explanation were clear and concise. Additionally, I would like to thank your friendly and accommodating support staff. From the moment I walked through your doors, I was greeted with warmth and kindness. The ladies at the front were prompt in scheduling our appointment, answering my questions, and providing guidance on our pet insurance. Their dedication to customer service is evident in every interaction, making our visit to your practice a pleasant experience. I must also mention the state-of-the-art facilities and equipment at your practice, which I’m sure enhance the quality of care provided. The cleanliness and organisation of your clinic reflect a commitment to maintaining a safe and comfortable environment for both animals and their owners. In conclusion, please accept my heartfelt compliments and gratitude for the outstanding service your veterinary practice delivered today. Scout and I are grateful to have such a reliable and compassionate team of professionals who can care for us during times of need. In a world where mediocrity is usually the rule, I can wholeheartedly say your practice delivers the exceptional. With sincere thanks, Ross and Scout

Our kitten was referred here following seizures. I can't say enough positive things about the whole experience. The receptionist was fantastic; calmly and patiently sorting out a document issue we had. The clinical specialist was amazing. The information she provided was clear and well communicated, which made us feel more like active partners in the examination and treatment. Cheap vet is an oxymoron, but they were very fair on the pricing. Instead of using our kitten to just 'print money' they actually found or explored options to reduce costs. I'm about as eager to find myself in a vet as I am a police cell or a cemetery ... but this was an A++ experience.

Wonderful facility. Dr Sam had reviewed all of our mini schnauzer’s scans, blood tests and notes before our appointment..thorough prep which was wonderful. Diagnosis and report was clear along with treatment plan. Highly recommended.

recently our beautiful golden retriever Rusty was referred here after suddenly falling ill, unfortunately he didn't recover and was put too sleep with my wife and i by his side, obviously we are completely hart broken at the loss of our boy, but what brought us a lot of comfort was the high level of care he received here, our vet Georgia was amazing and explained to us what was happening to Rusty and why, which helped us come to the extremely hard decision to say goodbye, Hopefully we will never need your services again, but if we do, i know we can trust you. thankyou for everything you did. R.i.p my beautiful Rusty xx

My German Shepherd got referred to Lumbry Park earlier this year to investigate her occasional severe right hind lameness and being stiff getting up in the evenings. I can't thank the team enough for finding out what was causing it because it would randomly come and go and nothing was found previously at her normal vet practice. She ended up having a spinal surgery which was done with the "keyhole" method. Special thank you to Colin Driver who talked me through it many times about the issue with the nerve that Lexy had in her spine and did her surgery. Lexy was back home within 24h and she was good as new! If you didn't know, you couldn't tell she had a spinal surgery just recently. I'm so grateful that Lexy can live a pain free life from now on and hopefully years and years to come. Thank you