Very efficient service starting from the initial phone call to leaving the surgery. The staff were all very friendly with a calming nature which is lovely when you yourself are anxious about your pet. I also liked the fact that we were welcomed at the door and reassured that nothing was too much trouble. I only gave four stars because the out of hours costs were quite high BUT we were given the amount at the initial phone call and like a large proportion of owners you cannot put a price on your pet

Excellent service from start to finish. Obviously extremely expensive, but trust our dog to steal and eat grapes on a Sunday! The receptionist, vet and nurses were all lovely and treated us and our dog very kindly.

Cat came home with injury in evening and we used the after hours service. Very good. Thorough, full explanation, staff very pleasant, the vet was patient and carried out many tests on our cat overnight and made him comfortable with painkillers.

All four dogs in our household came down with Kennel Cough and with one deteriorating fast at night I rushed him to the out of hours vet. Very quick, efficient and professional service leaving me greatly reassured. Thank you.

After visiting Vets now Bittern, we were directed to the Winchester Branch as they has a smaller work load. We were greeted by Milly, Lucy and Candice. They were extremely empathic and made us and our dog at ease. They promptly checked our dog's wound and did blood tests. They were very knowledgeable and we could feel that they cared. The service was excellent. I highly recommend the practice.