I want to shout out Dr Jess in particular who has been so kind to me and my cats during our consultations. She made time for me at short notice, even when I came in for a different pet. She was honest yet empathetic and kind. She seemed to have a natural understanding of my pets' needs as well as my own. The support staff have also been amazing. Before I was even a customer, they helped me to encourage my nervous dog inside their office. The nurses called me promptly after New Years to check on how my cat was doing, and the lady who came to take my payment after euthanisation was kind and considerate. I cannot thank them enough. I'm new to the area and practice, but they treated me so well. It would be 5 stars except I did have to chase for a day and a half to speak to another vet (not Jess) about my dying cat.

We had to put our beloved dog down yesterday. Heidi was the vet and she treated us and Ivy (dog) with so much compassion and love. Thank you. Also received a beautiful card and paw prints in the post this morning. So thoughtful and much appreciated.

Very helpful and professional , lesser spotted woodpecker was injured in my garden. So we took it to the vets for help . They took the bird without hesitation and cared for it which me and my granddaughter were very grateful

The team at Riverside always answer messages promptly on PetsApp with accurate and useful information, I always speak to the right people, whether that’s reception or clinical staff, and I can always get an appointment in an appropriate amount of time (whether that’s 20 mins or 2 weeks). Wouldn’t hesitate in recommending Riverside to anyone, we are very lucky to have them in Bishopstoke.

We switched to Riverside Vets (an independent practice) several years ago and have been really pleased with the move. They have good pet plans for cats and dogs (no idea about other animals), staff are excellent - friendly, helpful, patient and sympathetic. We've never felt as though we're being steered towards any treatments or decisions based on cost, always seems to be what's best for the pets but taking our opinions and feelings into account. Even the most difficult decisions have been softened by the care and compassion that all the staff have shown. I cannot recommend them highly enough.