We have taken our cat to the Heaton Chapel branch and the service that we receive is absolutely great. The vets are really open to any of our questions and treat our cat with total care. I would recommend them to any body who wants a veterinary service that cares for their pets.

I had the extremely heartbreaking and painful experience of having to put my beautiful cat put to sleep. This was one of the most traumatic experiences and decisions one can face. The Vet, Aoife Tennyson was absolutely amazing. Her professionalism was exemplary, her experience shone through and above all, her overwhelming kindness and understanding is something that I will never forget. The staff team were just simply perfect. I rung the surgery to made the very difficult appointment and was treated with warm, compassion, thoughtfulness, and overwhelming benevolence from (I think her name is Pam, she is on reception). She spoke with empathy and sympathy. She told me they were fully booked, yet, she went above and beyond to accommodate me and my cat by fitting us in, on that day! When we arrived at the surgery again, we were given time and space to think, feel and absorb this horrendous experience in our own time. I was able to walk straight into the consultation room as the level of excellence continued with regard to giving me time, space, and room to grieve. The nurse, Victoria was very gentle and tender with my cat and talked me through each step of what she was doing. There are no words to describe the amount of high level of support and expertise given by this veterinary practice. I would recommend them to everybody. Shear brilliance!!!!

I have taken all my pets here for several years. Staff are really good caring and polite. I feel confident that they give the best care possible. Just wish that the waiting room and reception area was modernised. It has been like this ( unfinished) for over 10 years please get this resolved and brought up to date ...your staff are good and should not have to work in an unfinished environment

The ladies at this practice are superb. They are kind, honest and empathetic in really tough circumstances and it has been greatly appreciated. Would recommend you take your pet here in an instant. They were always so caring with Pixie even though she didn’t care much for vets and the card we received when she passed away was above and beyond. Thank you ladies for everything.

We made the toughest decision that faces all animal lovers yesterday and had to let my beautiful boy, Cyril go in peace.. I cannot thank Pam , Aoife and another lovely member of staff enough Their kindness and compassion was above and beyond any vet practice I have known. They treated my cat with such tenderness and he remained the proud, calm loving boy that we have had the pleasure of knowing for the last 14 years.. Thank you from the bottom of my heart 💔