This hospital is outstanding and I only have the highest regard for ALL the professionals I have met, be it Reception, Doctors, Surgeons, Inner Medicin, Insurance Dept. etc etc. There is politeness, care, compassion, understanding and a love for all pets that are bright in. I have experienced this first hand for over one year. Nothing is too much and appointments are always available. Everyone goes the extra mile.

We were really impressed at how well Macy our cockapoo was looked after through her SARDS tests we visited twice and was kept up to date by Adam through out her procedure. Also for me and my partner I would like to say a big thankyou to sue on reception who made a difficult situation for us go a lot easier she was excellent.

Just wanted to write a message to thank Richard. He looked after our after my Rodney till the end and was so supportive a truly wonderful vet. Inge who works there too looked after his paws and skin for years and she was wonderful . This centre truly cares and I just wanted to say thank you

My boy was referred to NDSR because the vet suspected he might have tumors in his lung. NDSR reached out to me within an hour and scheduled an appointment. Sofia showed professionalism and care as she reviewed my dog's medical history and treated us with sympathy as worried pet parents. She patiently explained the necessary tests to determine if my boy had tumors or another condition. Thankfully, it turned out to be lungworms. We then worked with Freddie, who was also a great and professional vet. He provided the right treatment for my boy and kept me updated on his condition twice a day while he was hospitalised. The vet nurse was also very attentive and kind when I called for updates. Now my boy is recovering well from the lungworms, and I'd like to express my immense gratitude to Sofia, Freddie, and all the vet nurses.

My beautiful baby Audrey was referred to North Downs earlier in the month. I was blown away by the care, expertise and commitment from the team - she was truly in the very best environment for her and the knowledge of her team was second to none. Unfortunately our beloved girl didn’t recover, but the team gave it everything they could and were honest with us every step of the way. I wouldn’t hesitate to recommend them - even though our outcome was not what anyone would ever hope for. Thank you Christophe and team for your care. We are forever grateful.