I'm confused about the negative reviews I've seen and we were a bit apprehensive before we arrived. Once there it is fair to say that our expectations were far exceeded and we had a wonderful day at the day spa, not least thanks to getting an amazing deal via the Vitality rewards scheme. We didn't realise that breakfast was included so that was a bonus right off the bat. Lunch was a buffet with excellent choices for my wife who is vegetarian as well as myself, plenty of salads but also a good variety of hot food and not a chicken nugget or chip in sight, fantastic. Staff were very friendly and helpful on all occasions. We booked one treatment which was also brilliant. We were never pressured into making any additional purchases. The facilities were clean and even though the car park looked busy, the actual facility was not. The pool was warm enough to swim for an extended period and the hydro pool even warmer. We didn't explore the outside areas as it was a fairly grey December day but we will be looking forward to returning next year when the weather is warmer. The outdoor tennis court looked stunning and in great condition. Thank you to everyone at Champneys Springs for a memorable day.

Great place for a nice relaxing break away. We had a great anniversary stay. Highlights were definitely the relaxed atmosphere, strolling around the resort in our robes and flip flops. Breakfast, lunch, and dinner were perfect with lots of choice and great food. Minus the £4.50 we paid for some burnt root veg. Massage and facial were good and left us very relaxed. Down side to the resort, sadly, the rooms are a little dated and well worn, and the pushed together single beds were very uncomfortable. The spa is also very dated and in need of repair and update, which may have been the reason the pool and the hydro pool were lukewarm. We were also disappointed that the steam rooms were separated male and female. Still, this didn't ruin our anniversary. We still had a great time. Would definitely like to return, but maybe after some renovation!

I can't comment on the rooms as I haven't stayed but I understand they've recently been refurbished. Other facilities, the spa, restaurant, cafe, shops, gym etc are all great. There is plenty of seating, inside and out to relax on between treatments, classes or swimming. Staff are lovely, incredibly helpful and knowledgeable. A recent gym induction with Julie was very informative and perfectly tailored to my requirements. I found all the equipment in great condition with plenty of options. The food is wonderful, healthy and tasty. Changing rooms have plenty of clean towels lovely Elemis products in the showers with hairdryers etc. I haven't signed up for any classes yet so can't comment there.

We had a wonderful stay and it was a brilliant price thanks to vitality health insurance discount. The walls were thin between rooms but luckily we had quite quiet neighbours. 3 course meal was beautiful but breakfast and lunch were not so good. Buffet style, not enough choice and nothing was labeled so a lot was going to waste. Service was excellent from all staff. Zara was brilliant for my spa treatment. Hotel and spa looking a little tired in general but nothing too bad. Charged the car on the electric chargers however spaces for electric cars were regularly occupied by non electric vehicles and one car was parked so close we very nearly couldn't leave - it took a ridiculous amount of shuffling. The car park needs clearly marked bays - especially the electric charging section.