Michael was extremely helpful and competent in helping me to buy a car seat, nothing was too much trouble for him and he even rang around other stores to check their availability. He then helped me to carry the car seat out outside and also found my lost keys! He was very respectful and demonstrated exceptional customer service. It was also nice to see Hannah, who is also excellent, who helped me on my last trip to Halfords. I would thoroughly recommend this store.

My partner and I have desperately been trying to buy bikes for the summer and everything has been against us. Following an order being cancelled on Monday, I popped into branch and met Hannah who has moved heaven and earth to help me. Bikes were found for us both and made them ready. Hannah even popped to another branch in her own time to collect the last one suitable for my partner.Then upon pick up the bike racks could not be fixed to either of our cars. Hannah and her colleague Michael were not going to be defeated and pulled out as many hats from the bag they could. I have vulnerabilities that means I am overwhelmed and anxious when things don't go to plan. Hannah and Micheal acknowledged that and adapted their approach to meet my needs. Just overall excellence. 5 starts is not enough to cover their ousting service. Even speaking to Gillian while they fixed everything was a comfort. The team were honest and integral than sell us a bike carrier that was not suitable for either of our cars. We have had a mare of a week, with outside life factors, and the team of Hannah and Micheal really helped me overcome some difficulties and their service for vulnerable customers who need extra care was the finest I have ever had.

I used Halfords Sevenoaks today to get replacement number plates. Reserving online was so easy and they were made immediately upon my presenting the relevant documents and fitted immediately after. Excellent service and great value. My car now looks a lot younger! A special mention to the deputy manager Michael was so friendly and professional with great conversation. It reminds you why it is just so 'nice' to go in to a store and meet people in an increasingly online world. A very pleasant interaction I'll remember today!

Had a bulb replaced on my car today by Michael in Sevenoaks and it was an excellent service not only did he persevere with a very stubborn removal of the shade but he also noticed my tyre needed air and in fact it had a slow puncture. He went above and beyond to help me! Outstanding service!! Thank you Michael.