Such well trained staff, very impressive. Products are just overpriced. The new Valentines chocolate glanduja cake is disgusting :'( Other things are good but expensive..

The store has a surprisingly wide variety considering that it's much smaller than the main branch. The staff were very helpful, and helped me find some wedding-themed tea and iced cookies, plus some other goodies for a gift box. The only downside is that they're weirdly stingy with the length of ribbon for a box. If you're going to assemble the box yourself (eg in my case, assembling after a flight) make sure to ask for a LONGER ribbon than what you're supplied with. When the sales associate demonstrated how to wrap the box, she carefully counted to fourteen with no measurements as she pulled the ribbon - it left us with a ribbon too short to even wrap around. She threw the ribbon away and then said "don't worry, it'll be the right length this time". She again counted to fourteen with no measurement tools, and I only realised when I assembled the box (already in another country) that it was again too short to tie in a bow. I'm not ordinarily picky, but when you're spending that much on a gift, surely they can afford to not cheap out on the length of ribbon 😂

While traveling in London with my family, we visited a well-known tea shop. There, they offer a variety of teas and cookies for customers to choose from. I bought a tin of blended tea and two packs of tea bags."

Came here to buy gifts for several family members for Chinese New Year. The store is one of my favourites and has everything you need. I always come here for gifts. Staff are ok but can be more helpful. I asked one lady I needed a gift for an elderly in their 80’s but don’t drink tea and she recommended a non alcoholic tea!?! I said they could be diabetic then she recommended chocolates? I wanted to laugh my head off with the recommendation! The fact she told me it’s contains sugar so a little won’t hurt? I would definitely not go by any of her recommendations as it felt like she wasn’t listening to me! Even with these hurrendous recommendations I wouldn’t fault the quality of fortnum and mason’s products. I did my own shopping and bought items I felt was more suitable.

There is truly no one that produces finer blends of tea, coffee or assortments of biscuits, chocolates and condiments. A true British institution. One of my better half's and my absolute favourites. Ps. The photos show what most people fail to notice. The exquisite clock hanging from the ceiling. It is magnificent.