After being a part of two other vet practices—one mainstream and one independent—I can confidently say that Village Vet stands head and shoulders above the rest. The veterinarians here are not only highly skilled but also take the time to engage in genuine, personable conversations, making every visit feel comfortable and reassuring. The receptionists are always warm, friendly, and incredibly attentive. The level of customer service and care at Village Vet is unmatched. I wouldn’t trust my pets with anyone else!

We have been so pleased with the service we have got from Village Vet over the last year. The staff at our local branch (Ealing) are all extremely friendly and helpful, and know our cats by name. When they are busy we are able to visit the other branch in Chiswick which is really helpful. We also had to take our cat to the emergency branch recently and were equally impressed with the service there. Would highly recommend.

We recently needed to see the vet as an emergency when our cat was involved in a fight. The receptionist was extremely helpful and the vet fitted us in before afternoon consultations. The surgery followed this up with a telephone call the next day. Excellent service.

The absolute best vets. They are all so patient and kind with my very scared dog. They really take the time to make her comfortable. She is getting braver each visit because of their approach. If I could give 10 stars I would!

My dog has been given the best care for almost 15 years. She has had a pretty rare illness for the past 5 years which requires regular trips, her current vet Jordan is AMAZING and I can’t thank him enough for his ongoing support and care. Special thanks to Rachel on the reception she is kind and caring and couldn’t be a nicer person to do this job. Ita has been fantastic and a lovely face to see for (possibly the whole time my dogs been there). Another thanks to all the other team (Leah on reception and all the nurses) you don’t understand how appreciated you all are to an emotional dog mum! What a truly special team of people!