For transparency, I am associated with Pet People, as I work closely with them as a canine behaviourist, with surgeries out of their Richmond branch one day a week. But I just have to comment after a brilliant appointment today. Firstly, it’s fantastic to be able to have appointments on a Sunday, and at the same prices as any other time. It has really taken a weight off my mind to have seen a vet today and got tests done- and I should get results today too! The whole team, Customer Care Advisor, Tom, Vet, Amy, and Nurse, Lauren were thorough whilst being thoughtful and kind with me and my dog. They walked the talk about making the experience as fear free for my dog as possible, really taking my thoughts on board about how she would best be handled. When you’ve had a tough, emotional week with your dog’s health, a listening, kind, open-minded, professional vet makes all the difference to how you feel. It’s incredible to get blood test results the same day, on a Sunday too, and beyond what I was expecting.

I would happily recommend Pet People to you. Ian and the whole team went above and beyond to take care of our little ferret Squashie. They had the most friendly reception team we have dealt with to book her in and greet us. Our vet, Ian, took the time to explain the pathology and care options available to us. We felt reassured and comforted by his approach. The tech and equipment on site is impressive, with their own CT scanner. We were walked through the initial findings within an hour of her consult.

LB very much enjoyed his visit to Pet People to see Dr Spiro. Spiro is very knowledgeable and friendly, he gave LB lots of attention and I felt reassured that we were in safe hands. The separate cat seating area is great, the practice is clean and the reception team were lovely. Thank you all. Ellen & LB

From the moment we brought Benji home, Pet People has been our go-to. I was searching for an independent vet, and their personalized care is truly outstanding. The entire team is incredibly kind and compassionate and Benji truly enjoys going in for his checkups!Their family plan with unlimited consultations has been incredibly valuable allowing me to easily address any concerns I have about Benji's health, no matter how small. I wouldn't dream of going anywhere else. 10/10, would wholeheartedly recommend this beacon of exceptional pet care!

Thank you so much for make us feel relaxed and giving us the time, space and attention through Hendrix's procedure.Him being a sharpei always make me anxious at vets but since we stepped into the surgery this morning we have been plesently surprised.The team has shown so much care , efficiency and love next to the bonus which is the lower cost than expected I cannot recommend them enough. I have a difficult breed and they found the perfect tone and way with him within seconds and managed to easy my and his stress perfectly.We are not afraid to go to the vets anymore, infact we look forward to it - no stress for our Hendrix and no stress for our pocket :) Great follow up pre and post op!