Last week, my girlfriend and I realized we had bed bugs for the first time whilst in the process of moving to our new home together. We’d already moved half our stuff and realized we’d have to get both places treated. I’m an incredibly anxious person and couldn’t sleep or eat for days after we found out. I called a lot of places but Hugh was most knowledgeable and (for lack of a better word) human. He talked me through the process thoroughly and answered my millions of follow up questions. Hugh and Graham (i think that’s his business partner’s name) were both so lovely and put us at ease while treating our apartments thoroughly. So far, we’ve slept two nights at our new place without any issues or sightings of bugs (and believe me, we’ve been looking hard). I’ll post an update review in 2 weeks after our follow up appointment with the Bed Bug Doctor. But yeah, I highly recommend them, both because of good, knowledgeable service and because of genuine empathy and patience.

Hugh responded immediately to my desperate phone-call. He put my Dad at ease and with his colleagues they worked very thoroughly to get rid of a big infestation. I’ve experienced other businesses in this field but none have the same duty of service, dedication and professionalism as Hugh and his team. I would highly recommend them.

Even though i was based in a location where i was not able work with Hugh in person, as we were based outside of the UK. He was able to take time to share his knowledge and help us in a location where there was no heat treatment options possible without the product advice and recommendations of Hugh. Very knowledgable, fast responses about would recommend 100%.

Hugh is extremely professional and unbelievably helpful. He has invested heavily in the right equipment to deal with the dreaded bed bugs. It has been one of the most stressful times from unwanted visitors. But from the moment my wife spoke to Hugh, we were reassured and true to his word he has elminated them from our lives. We also had these guys in our motorhome and Hugh gave them the boot too! Thanks Hugh and team you are best!!

Found out we had a bed bug problem on a Sunday, didn't expect anyone to contact me until the next day but Hugh messaged and then called to talk through where to go from here. I messaged him several times and he always came back to me either with advice or reassurance. It has now been a few weeks and fingers crossed we are now bug free, however Hugh did say any issues to call him straight away, which really is a comfort to know I can call on him if needed again. Thanks Hugh