Master Cars Review On 25th July 2024 I collected my Land Rover Defender 90 from a main dealer. Prior to purchase, when looking around the vehicle in the showroom (which was only one year old), we noticed that there was a large chip in the windscreen, meaning the windscreen would need replacing and a defect with the drivers door handle, which would need a repair. Upon collection & inspection of the vehicle it was evident that when they had taken the windscreen out they had removed the A-post trims causing damage to the drivers and passengers wing, as well as mismatching the colour and no lacquer had been applied to the door handle repair. Due to this poor service, we lost trust in the level of care and subsequent repair the main dealer had offered and at this point spoke to Master Cars, our local Land Rover approved repair centre. From our initial telephone conversation with Ian Sykes, we felt that we were being listened to. When the vehicle was presented to Ian he thoroughly inspected the vehicle, and identified faults we hadn’t seen. His eye for detail was reassuring. He explained the process and complexity involved in the repair. The whole team were extremely professional, courteous and took ownership of the issues as if the vehicle was theirs personally. Ian detailed the level of repair which would be needed, as agreed by Jaguar Landrover. The level of detail compiled in the quote was outstanding. The quote not only detailed the parts needed to carry out the repair, the labour costs, etc, it also detailed the necessary methods needed to reset and recalibrate all the cameras in the wing mirrors (ADAS reset) The ADAS rest was not mentioned nor quoted for when dealing with the Land Rover main dealer. They disputed that this would need to be carried out during repair. This was purely to reduce costs and contrary to Jaguar Land Rover repair method statement. Ian was adamant that he would not be able to complete the repair without the ADAS reset. This was a Land Rover requirement and the vehicle would have significant issues if this wasn’t carried out. Ian was a great help when dealing with the main dealer. He thoroughly looked through other quotes we obtained and identified failings in the quotes. His attention to detail was outstanding! Finally (after 13 weeks, and numerous phone calls with the main dealer) they agreed for Master Cars to carry out the repair. The reception staff were efficient, professional, polite and courteous ensuring a courtesy vehicle was available upon drop off of my vehicle. I was informed of expected time frames, I was contacted by Ian when the time frame needed to be extended by a day due to their meticulous attention to detail. Upon collection of the vehicle I was introduced to the repairer, who was a master in his craft, I felt he treated my vehicle as his own. The vehicle looked in showroom condition both inside and out. It hadn’t looked like that when I collected it from the main dealer! Ian and the team went through the repair with me and ensured I was happy. I was informed about the warranty and assured that if there was any problems I could return and the issues would be resolved. I cannot praise Master Cars highly enough! Ian Sykes is confident in his staff and has extremely high standards, which are to be envied by others and admired by customers. The whole team thrive on customer satisfaction. The repair & spray team are masters in their craft who have a meticulous attention to detail. I would highly recommend using Master Cars and feel they should receive the credit they deserve.

Overall was a good experience. After a no fault incident, my car went into Master Cars as it was not roadworthy due to sharp edges. The correspondence between insurer and Master Cars was quite quick and they had the car ready within a week of starting repairs. Having said that, initial repair job was quite poor with poor alignment of the rear door, holograms on the paintwork, clips not put back in and a cracked light which wasn't there when the car was dropped off. Not entirely sure how it was passed through quality control. I explained my issues with the repair and was put into their courtesy car straight away and all of the initial poor repair work rectified and that is probably where Master Cars redeems itself i.e. aftercare. Special mention to Suj / Kate and the Workshop Manager who helped with the remedial work!

5 stars, excellent experience with master cars from start to finish. I was always kept up to date throughout the inspection, quotation and repair process. When I collected the car what I could see externally of the repair had been done to a very high standard and as a lot of the repair was now covered by the carpet and interior panels I was taken through the repair process with over 50 pictures of the various stages. Would definitely recommend.

Master Cars are by far the best garage I have ever used! Although the repairs took longer than expected due to manufacturer delays on the parts, the team kept us up to date and the customer service was 10/10! Kate is a credit to the company, so friendly, polite and understanding during a stressful time! Can't recommend them enough, I will tell everybody about Master Cars it was a breath of fresh air compared to any garage I have dealt with in the past! Thank you :)

Master cars provided a wonderful service from start to finish. The team fixed my car back to manufacturer standard and now it looks great after I was run into. A special shout out to Kate on the front desk who provided excellent customer service throughout and was a pleasure to deal with. Wouldn’t hesitate to use Master cars again or recommend them to anyone