I'm an inexperienced dog owner. The vets and all staff have been very understanding of that. They've given great advice, been accommodating of appointments at short notice and just generally really helpful. They send reminders of appointments, are able to rearrange when circumstances change and the fees are reasonable. I'm very pleased I have my dog registered here. I feel she's well looked after. My only comment would be parking can be difficult!

I took my 15 year old male cat yesterday 24 th August 2022 as a Emergency appointment due to him not being well for the last 30 hours. The receptionist was very helpful, polite and caring. I got a appointment very quickly saw the vet which done tests and injections on my cat explained everything which was wrong with my cat. You can tell all the staff that work here love and really care for the animals Expensive price's but worth the money.

The staff were very sensative and caring when i took my little dog to be cremated..when i collected him , i was overwhelmed by the kind gestures that was given along with his ashes , a hand written card and some seeds to plant in his memory . The staff were very understanding and caring when i came in to collect my boy...thankyou Highfield staff .

Having overcharged me , I was pleased that the manager got in touch and rectified the problem. I thought this was very good conduct.

We had to have our little Loki put to sleep and everyone was lovely. In the lead up to this the vets did everything they could to help him