Having been accepted with a 13 year old dog with terminal heart problems, can’t fault the care and compassion shown by the vets and all the staff. The way the at home PTS was handled will always warm my heart. So no question where our new rescue (Penny) would be registered. Three years on, we have recommended many, even though we have to travel 9 miles to get to the vets, would not consider changing. My only concern is over the new booking system “PetsApp”. Loses the very personal service they were so well known for. Penny in the foreground plus two friends, both are “Whitstable Bay” patients

My dog hates all vets but Vicky was great with her. They don't rush you and provided additional advice above what I came in for. Lea is also extremely helpful both via email and when in the practise. Thank you for taking care of my dog!

Adam, Vicky and their team are absolutely amazing. They have two of our dogs on pet plans and are amazing with them. They have also recently helped us say farewell to our other dog. Everyone who dealt with us was amazing and empathetic, nothing was to much to ask and they are without a doubt the best vets any where. Thank you for all you do and thank you for helping us through a tough time. Special thanks to Vicky and Emily who were so amazing, to the point that Emily stayed with our dog until Treasured Friends collected her. We are forever grateful.

The best vet I have ever used. Very supportive and expert staff with a really lovely team atmosphere. We wouldn't go anywhere else.

We have been very lucky to have this vet close to us and they have always provided excellent care for our four cats including directly, through referring and through helping with tests. I was compelled to write a review after 8 years however because we had to make the very hard decision to have our cat put to sleep after a very sudden illness and Vicky was a fantastic support during this time. She did what she could to make the process calm and reassured me throughout. They also arranged for the cremation and saved me a little clipping of fur and paw print to keep which has meant the world. Whitstable Bay also liaised with a specialist vet to ensure that they had all the right info to provide us and to help us understand what was happening. They have always helped with any concerns that our cats have presented with including eye conditions, weight loss and we have never felt judged about how we treat our cats (one of ours is very anti-brush/groom and does get very matted and the nurses have supported us with this at times).