Fantastic service and the best price we found after speaking to 3 different suppliers for a new heat pump and underfloor heating. Billy is really outstanding at what he does and can't do enough for you, we asked for a few modifications to the work that was carried out and he was happy to do it!

Billy recently fixed a problem with our central heating and hot water, which included replacing our old failing kingspan air source heat pump with a new vaillant model. We had been experiencing issues with the old unit when Billy diagnosed the problem and arranged for the installation of a new pump. The vaillant pump was delivered and fitted by Billy and was working initially, but began to show issues. Billy returned over the remainder of the week attempting to resolve the issue, but it was identified as a manufacturing fault with the vaillant pump, specifically the fan unit. A vaillant engineer then fitted the new fan unit but did not set the heating back on properly, meaning Billy returned to resolve the issue on a Sunday morning, and now our heating works perfectly. Throughout Billy was reliable, patient and hardworking and was very clear when explaining what he was doing during the fault finding process. The main issues with our install were unfortunately vaillant parts, which Billy could not have predicted. Billy was also very good at keeping in contact and being flexible with his time, repeatedly coming back to our property on short notice to help. Thanks Billy!

We called Heatline first thing on Saturday morning due to a blocked toilet when our attempts to unblock it had failed. Billy arrived within the hour and resolved it very quickly at a really reasonable price. He also identified the underlying cause (shoddy pipe work). Great service, would recommend this company.

New Boiler Installation & Commissioning Following a recent terminal failure of my existing boiler, I phoned Billy to replace the old boiler. He responded to my mobile call at the first attempt and visited to look at the job the same afternoon. After his initial inspection he was very approachable and helpful in going through the options to quickly get us back up and running. We discussed a number of new boiler options/prices and reached agreement on a new Vailant boiler. Billy rang his supplier during the visit and confirmed he could install the boiler the following week. He arrived promptly on the agreed time/day, offloaded his equipment with the new boiler and started work straight away. He removed the old equipment and made the required pipework modifications to suit the new boiler, including auto air vents (not previously fitted), to prevent possible air locks. Billy's pipework was extremely neat/tidy and to a better standard than the existing. Throughout the installation work he was friendly/helpful and did not mind discussing the details of his work. In addition to the boiler installation he completed a full system power flush and sludge removal to prevent any potential water blockages, together with all the required gas safe checks and safety checks, etc. On the cost side, I thought the price was very reasonable for the amount of work and effort put into this installation. Before leaving Billy did a thorough tidy up of the work area and removed all of the redundant equipment and parts. All in all this was a really professional job, done by an extremely competent/knowledgeable plumber, in good time. Nothing seemed to be too much trouble for Billy. I would not hesitate to call Billy for any plumbing/heating issues in the future.

Heatline Renewables installed a heat pump for us. They were polite and made installation as easy as possible. I would recommend them if you’re thinking of having a heat pump fitted. They even installed a shower as well . They also have great customer service . We are very pleased at how warm the house is now. They are also reliable and will not let you down. Thanks Billy and Frank.