Vet Charlotte was excellent with me and my dog who was very sick. She was gentle kind and explained everything I knew leaving Dolly with Charlotte for treatmnet would be fine and she would take care of her. All the staff were lovely but special thabks to Charlotte.

Our dog was with Berry House Vets for the last 5 years and I can't fault the quality of care we have received whilst with them. Tagus has passed away recently from heart disease and he was well looked after from the first moment until the last. I feel that everything was always explained to me in great detail, the vets were available and gave me space to ask questions. I was given enough autonomy to know what to watch for regarding his health and to tweak his medication as needed (within strict limits of course). Pricing and treatment options were clearly discussed. Berry House Vets also had a concern about continuity of care. It felt good to be seen mostly by the same two vets, Sarah and Charlotte, specially throughout his last year when he had to get more procedures done in order to get a diagnosis, and also when he started taking more medication. I also value the end of life care he received. It was minimum intervention and just doing the best we could for him to still have some quality of life in his last days. When his time came we got given the news in a compassionate and direct way that I really appreciated as heartbreaking as it was. Having said that there are always bits that are not as good: I think in all these years I only felt a warm welcome from reception once when coming in, but that's only a minor inconvenience in the grand scheme of things. I feel the prescription and medication prices are a bit high, but those are roughly the same across all vets. It was common to have some back and forth emails when issuing his prescriptions, even when I wrote in bold I wanted the chewable tablets, for example, it was almost certain they wouldn't prescribe the right ones on the first go. Once I made it clear I wanted to order the medicine from Berry House and they sent me a prescription to order online... It was a bit stressful at times to deal with the repeat prescriptions and time consuming for everyone I am sure... I wish their out of hours vet wasn't Vets Now as it has a terrible reputation, but thankfully we never needed to go. All and all I really recommend Berry House and I am quite happy with all the care our dog Tagus received over the years through some complicated diagnosis and illnesses.

What a lovely experience! First time at Berry House & all the staff from reception to nursing & vet were charming. All cost & options were explained clearly & without pressure. Our vet, Sarah, explained the procedures, her examination of each puppy and next steps. Our questions were answered clearly & pleasantly. Couldn’t ask for better consultation.

Unfortunately, I had to put my cat down recently and the team here were amazing. They were all incredibly empathetic towards me and my pet, had a good discussion about my cats health to ensure euthanasia was the right decision, repeatedly ensured me I was doing the best thing for her and made the process as peaceful, quick and painless for my cat as possible. They also provided me with clips of her fur and multiple paw prints, being gentle with her body the entire time. I never felt rushed to leave her or pay and once I did, the team on reception were just as wonderful as the vets. Asking if I'm okay, offering tissues and condolences. I could not have asked for better support through something so heartbreaking and I will be forever thankful to the whole team for providing a peaceful and caring environment for both of us. I highly recommend this veterinary clinic

Always friendly staff, good waiting times, and quick to get appointments! Their VIP scheme is handy to save a few as well. Flynn drags me in there to say hello to the receptionists (who definitely do not give him treats and ruin his diet 🤭)