In response to Jemma’s review… First off, Flat White is not a co-working space for people to use freely. If you're looking for that kind of environment, I’d suggest joining WeWork or paying for a membership at Soho House. The vibe at Flat White is centred around playing music that appeals to regulars like myself—people who come here to relax, enjoy good coffee, and soak in the atmosphere. Asking them to turn down the music goes against what the café is all about. If that's not your style, there are plenty of alternatives, such as Starbucks or other places that might better suit your preferences. As a regular, I’ve always found the staff to be friendly and accommodating, which is one of the reasons I come back. Given my experience, it’s hard to believe the staff were rude to you unless something from your end contributed to that. In short, not every place is obligated to cater to individual tastes. It’s up to you to find a spot that suits your needs. Just because Flat White doesn’t align with your expectations doesn't mean it’s not a great establishment. Best of luck finding a place that works for you.

Great coffee (a bit too bitter) with almond and oat milk as alternatives. Good vibe and nice location.

Been living in Durham for 4 years, and flat white is always my favourite restaurant in Durham. Their pancake is just stunning, never failed to amaze me. Egg benedict and egg royale is also a must order as well. Every time they can deliver the same standard that i have been eating. They used to serve omelette few years ago, but not anymore, I really it can be on their menu again. We had a couple of drinks as well, strawberry milkshake, green smoothie, filter coffee, london fog, they are all spectacular.

A really cool coffee shop in Soho with a vibrant, energetic vibe. They play great music, and I enjoyed a creamy flat white along with a perfectly flaky and buttery croissant. The staff was very friendly, adding to the relaxed atmosphere. This spot isn’t quiet—the music is loud, making it ideal if you’re looking for a place with energy and good tunes while enjoying your coffee. Perfect for a lively break!

Great place to have breakfast around Soho. You will find other coffee shops to get coffees, but tend to be busier than Flat White. Modern and kind staff, with great coffee options. I really recommend the avocado toast. The brownie is also amazing, but it’s very sweat (for me). It has tables outside where you can enjoy the street. You have also the chance to take away your breakfast.