Unfortunately we had to use the emergency vet one night and honestly, apart from the cost and the wait our experience was very positive. All of the staff we saw were so friendly and professional, and they couldn't apologize enough for our wait, which I understood because it was late night/early morning so there was only a limited number of staff. Thank you to whoever was working that night.

During a sleepless night fretting over my cats urinary troubles I called up twice; Sam (I hope I'm not misremembering the name) was an absolute hero explaining my different options despite financial and travel limitations, supporting my decisions and asking all the right questions. The vet on duty was also an amazing help too and I'm so grateful for the time and effort they both dedicated to my cat and I- they very clearly put animals first no matter what. My cat was still chirpy by 7am so I ended up waiting an extra hour and going to a day vets who confirmed it was just cystitis and he's is feeling much better now. But during the night I was a stressed mess and don't know what I would have done without these guys on the phone :')

First time needing to use the out of hours vets. I took my dog down as I was very concerned something was wrong. The staff on site were very accommodating, looked carefully, taking there time. I wasn't rushed and hurried out. They took there time in answering all my queries and worries and sent me home with my mind at ease and a happy dog. Sometimes the cost isn't the be all or end all as pets are our babies after all. Thank you to vets now for being there for us :) pippin and Tanya