Dear the manager Rosie a very understanding lady with a huge heart for people with hidden disabilities. I had my cat in for neutering she explained things slowly and in away that nobody has taken the time to do for me in a while she also showed due care and attention to my adhd and didn't make me feel awkward when my hands were shaking the contact also to let me know that my cat was fine and awake in recovery also she helped me get a lost payment to be retaken I will be honest the service and understanding really does need a 6th star thank you Rosie 😊

I’ve been going to Vets4Pets in Stevenage for a while now with my cat Mitzi, and I’m very happy with them. One thing I really like is seeing the same friendly faces at reception every time – they always make me feel welcome and remember us. Even when I call and say, “I’m calling for Mitzi,” they know exactly who I am. That means a lot – it shows they really care and pay attention. Sometimes it’s quite busy, which just shows how popular and trusted the place is. Even then, they always do their best to fit me in, including for emergencies. They take the time to explain everything clearly, and they helped me set up a care plan for Mitzi, which makes looking after her health easier and more affordable. The staff are kind, gentle, and clearly love the animals. I feel safe bringing Mitzi there, and I know she’s in good hands. I only wish my GP reception was like this!

I phoned Vets4Pets Stevenage when my dog Pip was poorly, got a same day appointment, both vet and vet nurse really kind, caring and passionate about my elderly dog. The vet was really informative, knowledgeable and friendly. Discussed treatment plan thoroughly and costs involved. The reception ladies were also really kind and welcoming. Thank you Vets4Pets Stevenage for helping Pip to feel back to her normal self and for putting me at ease in what was a stressful situation.

Unfortunately we had to put our beloved chuck down this morning. We rang up and the vets gave us an appointment really quick and told us to come in within half an hour. We dealt with a woman called Isobel who usually doesn't work there but she was a real professional and saint and above all she was honest with us. Our cat was hit by car we believe and she believed he had a broken leg and hip. She gave us payment options and was totally honest about the cost of things if we had continued with surgery, medication and physical therapy etc and she also mentioned that it would be a long road to recovery and it was never a hundred percent he would’ve recovered and how it might not be a great quality of life for him. We all decided it was best to put him to sleep. She was very compassionate and very patient with us gave us all the time we needed to say our goodbyes explained everything in detail and cost wise. So we’re thankful we dealt with her today Just a little bit of advice you guys might need to do a little bit of sound proofing because when we were saying our goodbyes in the room all emotional. We could hear you guys all giggling and laughing. Beilive it or not we actually found it a little bit funny and it did lighten the mood for us but it might not be the case for other customers. Thanks a lot for your time Isobel. today you made a really heard decision a little bit easier for us (We know you wasn’t laughing at us we just thought we should mention it)