I could not recommend The Chair highly enough. The whole team are lovely and you are looked after so well. The level of detail is excellent, from the front-of-house care to the amazing Kerastase products and the beautiful 13th century building makes the experience so pleasant. Craig does both mine and my 6 year old son's hair, and I've always been delighted with the finish. I have balayage, foils and root touch-ups and a cut and style. Craig is excellent at listening to what I want and providing advice on the best approach for my hair type. My son loves the attention and the biscoff biscuits!

Warm, welcoming and relaxing - that's just the service. In a world where service seems to be an afterthought for so many businesses, The Chair is a refreshing change. I have been going to this salon since I moved down to Canterbury and would recommend not only for the service but for simply how good they are. The owner took time to speak to me when I first visited and still remembers my name.

Edit: Further to me posting this review, the lovely owner got in contact with me to talk through my points and offered me compensation or a free haircut and blowdry. The owner really obviously cares a lot about her business and staff and this wholly translated through this phone call - she's a really lovely lady who wanted to make things right, so I've added a well deserved star. I wholeheartedly appreciate the compensation provided to me, thanks so much for listening to my genuine review. I did want to reiterate that everyone I have had contact with at the Chair have been so lovely, my hair stylist included, and it seems I just had a rare bad experience, via miscommunication or other. Thanks to everyone at the Chair for genuinely caring and making things right. Original Review: Unfortunately I won't be coming back. My stylist was a really really lovely person and did a fabulous job on my bangs but I asked for 2 inches max off my length and at least 3-4 have been cut off my long hair. 2 inches was all I wanted at a maximum because I have very long hair and struggle to feel myself without it but wanted a refresh. I also asked for small beach waves for styling and got a princess curly hairdo instead- not me and not what I asked for at all, and I had photos in tow as an example of what I wanted and just wasn't what I got. I ended up going home and restyling it myself. The cut itself is nice (barring the extra length cut off which I'm not happy about) but for £78 I can't fathom that what I got is what I paid for. A pity, as I came here after having a few bad experiences too.

If ever there were a salon that could transform a look with a flick of a color brush and a flash of scissors, it’s this one! I walked in looking like Lucius Malfoy on a particularly bad hair day - the kind of grey, lank strands that could whisper curses rather than compliments. But by the time Kate had finished with me? Pure magic. ✨ I walked out as the leading lady of my own life - with gorgeous glossy brunette locks that shine with confidence. No more villain vibes, just main-character energy. If your hair has lost the will to live, let these hair alchemists work their magic. 100% would trust them with my transformation again! 🔥