We're from Caremark Solihull a local Home Care Company. One of our carers broke her car key so was unable to work. We went to our local Timpson in Shirley where Captain Dave went above and beyond to help cut a new key. At first the key didn't fit but he was very thorough and made sure it was corrected and took the time to redo another key that did work. Dave was very helpful and patient, his attention to detail is second to non. Thank you Dave.

Just popped in to Timpson‘s in Shirley. Was served by a man called Dave. The whole experience was an absolute delight. David was extremely helpful and friendly and definitely went the extra mile. It very much reminded me of shopping experiences in the days When people knew what they were talking about, didn’t waffle, but offered to professional and friendly service. It actually felt like a family run business as they used to be. Would not hesitate to recommend.

Had car key made today by MIKE who was the most helpful ,cheery person one could wish to meet & so happy in his work ,would recommend anyone to go along here to have a job done by Mike !!

I took a pair of shoes that had been damaged by some bad shoe polish to Dave at Timpson in Shirley. Even through they don’t offer a “buffing” service per se, Dave took the time to help me and made my shoes look as good as new again. I would highly recommend Dave for his work and service.

I had the pleasure of visiting the Timpson store on Stratford Road in Shirley, West Midlands, and I couldn’t be more impressed with the level of service I received from Josh. I brought in a pair of three-month-old Keen shoes with an issue where the inner heel lining had started to come away. Josh took the time to carefully inspect the shoes and managed to fix them on the spot. His friendly and professional approach really stood out, and I was so grateful for his help. I have to say, this experience was 100% better than my interaction with Keen’s own customer service. A huge thank you to Josh for going above and beyond—he truly made my day! Highly recommended!