Always a welcoming atmosphere, with coffee served to taste. I’d like to single out Rebecca and Hector for their outstanding customer service and friendly manner.

Giving the 5* service to the kindest barista Alessia. She's always smiling, happy, and very helpful. Thank you for being so kind.

I am writing to express my utmost appreciation for the exceptional service I received today from an outstanding member of your team. I wanted to highlight my review and commend the excellent service provided by the young lady who served me. Her dedication and skill in serving the best quality coffees were truly remarkable. Each cup she prepared was brewed to perfection, and the taste was nothing short of delightful. It is clear that she possesses a deep understanding of the art of coffee making. This, combined with her attention to detail, resulted in consistently excellent beverages. Not only was the coffee exceptional, but her friendly and welcoming demeanor made the experience all the more enjoyable. Her warm and approachable nature created a pleasant atmosphere, making me feel valued as a customer. Her professionalism and customer service skills are truly commendable. Please pass along my heartfelt appreciation to her for consistently going above and beyond in her role. Such exemplary service reflects positively on your establishment and enhances the overall customer experience. Thank you once again for providing such a fantastic environment and exceptional service. I look forward to visiting again soon and enjoying the marvelous coffees served by your talented team member.

I just wanted to thank the 2 lovely members of staff this morning at the caterham store. I have poor mental health and I usually have a little routine of getting my morning coffee. I nearly didn't go today as I'm not feeling great and have to get to a hospital appointment, I decided to go in anyway. I was served a coffee with a smile and had a little chat with the staff as they made my coffee. It's lifted my spirits today, so thank you for providing a hot coffee and helping me lift my spirits. The small things in life make a massive impact on someones day.

Moat visits on a Sunday afternoon when the food stock is low but the bacon bap is a belter :-) Coffee is about the best, as you'd expect from Nero. Sunday staff can vary but generally a lovely crew. Some seats have a good view of the bustling high street too.