We have had a super weekend with our dog at this very impressive looking hotel. We got past the debacle of room 45 above the spa, and it’s not an exaggeration to say that room was hotter than the sauna. When we were taken to the room it had a portable fan running, so if you know there is an issue why put guests in there? Consequently on the first night we got very little sleep. They did move us to another room for the remaining 2 nights which was much better. We ate in the Cloisters restaurant twice and it was superb. The pool area is lovely as is the steam room, but the jacuzzi is dated and not warm enough. Think they will be improving this soon? Staff are friendly, big shout out to Nick who was great. Can recommend this hotel but ask not to be put above the spa?

I can’t begin to cover how amazing this experience was! Everybody we came into contact with was lovely, from Linda and Elias in the dining room, to Desmond who showed us to our room, to Tracy who greeted us and got us settled when we arrived! The rooms are immaculate - beds like clouds, gorgeous bathtub, bathrobe and slippers provided. It had everything you could ever desire. We were so fortunate to come in Nov after they had started setting up for Christmas. What a special stay we had! Thank you to everyone at Matfen Hall for a wonderful experience!

Very nice. We had a Sunday stay. Used the spa. Lunch in the restaurant and drinks in the various bars on the evening. All very nice. Service was very good. Would recommend and hope to be back soon!

Amazing hotel, great food and service. Staff go above and beyond, especially Alyson and Laura. The keepers has great food and service in a relaxed atmosphere Used for many high class corporate events such as McLaren cars! Good spa with nice pool Owners are investing a lot into developing Looking forward to returning soon. You won’t regret a stay here!