I'm a 77 year old man and unfortunately suffering with anxiety attacks and depression. On Sat10th August I was having problems with the remote key to my old Mercedes I had recently purchased and was unable to access the little battery inside it due to the previous owner having damaged it . I decided to visit the local Timpsons based in the Tesco supermarket car park but by the time I reached there my anxiety levels were sky high and I was sobbing by the time I got to discuss my requirements. The lady in charge of the Timpson outlet was a delightful lady who displayed empathy with my emotional state , constantly reassuring me she would be able to work round the damage and replace the necessary batteries. Several minutes later the repair was completed and I expressed my gratitude. The ladies name was Hayley and I cannot emphasise enough her dedication to the task she faced, not only to the damaged remote but to me as a customer. Well done Hayley and well done Timpsons for employing such a dedicated team member ... FIRST CLASS SERVICE.

Steve gave us amazing customer service! The car key was broke and fixed the car key for free! We can not thank him so much! Would recommend him to anyone! Great be thank you !😊

So I visited The Timpsons shop outside Tescos. In clowne, I needed a new key for a Citroen C4. Unfortunately, he wasn't able to help but gave me the number of a mobile auto locksmith that came out and cut me a new key. He also programmed the new key and only charged £70 which is absolutely fantastic as the dealer wanted £320.

Having to collect my wife’s boots.. was not on my on my list of things to do.. but I was greeted by a beautiful lady called Hayley, what pure pleasure and professionalism.. not made a lovely comment on my wife’s boots.. but told me her story, on how much she enjoyed her job.. and how she loved working for Timpsons.. that made the experience so enjoyable.. So thanking to Timpson you have one great Ambassador and thank you to Hayley, done yourself proud..