Wonderful welcome and kind, caring service at reception. I was nervous about having a guy do my hair, I was a bit self conscious. Receptionist was understanding and so encouraging. James put me at ease immediately. I gained fab tips and advice in the first few minutes, resulting in a cut as well as a blow dry. Great chat but also let me just be when I closed my eyes to enjoy in the moment. (The head massage is the highlight for me in the hair experience, and I missed this). Felt great, hair looked great when I left with yet more advice for helping the look last. Fabulous all round.

All staff members were incredibly polite. The assistant that washed my hair made sure of asking me if I was okay with every step of the process, from water temperature to the pressure while massaging my scalp. Gareth, my hairdresser, was courteous and listened to what I wanted. We had a very pleasant conversation throughout and the result is fabulous.

I’ve been going to Matilda at Toni & Guy Guildford for around two years, and she’s absolutely brilliant! She always gets my haircuts spot on, even when I show her specific image references, and I always get so many compliments afterwards. Matilda is talented, professional, and so lovely to chat to. She makes every appointment a pleasure, and I always leave the salon feeling confident and happy with my hair.

Wonderful welcome at the Salon . Very relaxing hair wash with great massage. I’m always thrilled with Tim’s cutting expertise & excellent styling experience because my hair style is always easy to maintain at home myself . Always a brilliant treat to have a Tim haircut!

To begin, I had a slight concern that the hairstyle I received was not precisely what I had envisioned. However, Lottie was called to assist, and the matter was resolved in a cordial and professional manner, which I greatly appreciate. Additionally, while Grace washed my hair, I noticed that she did not offer a back massage, even though the chair was equipped with the appropriate feature. Furthermore, she did not inquire about the water temperature, which was unfortunately too hot for my comfort. Despite these minor issues, I must say that my overall experience was still enjoyable. The salon is charming and bustling with dedicated professionals. Thank you, 💗