First time using timpson to heel my boots , Very pleased with price & heels were done great, but not with customer service , when I handed over the boots I said I would pay now , which I did by bank card .Then when I went to collect he asked me for the money , I said I paid yesterday when I bought them in , he said no you never , I was lucky I had the banking app on my phone so could show him, but no sorry came.I certainly won’t pay in future til I collect .